Director, Patient Journey & CRM Platform Solutions

BioSpace; Cambridge (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Sanofi in Cambridge, MA seeks a Director, Patient Support Services (PSS) - Platform Solutions to provide strategic and tactical leadership across Therapeutic Areas, focusing on programs that optimize patient experience and drive operational excellence across technology platforms including CRM and Events. The role leads the Patient Journey pillar within Platform Solutions, reports to the Sr.

Director, Platform Solutions, and requires matrix leadership, stakeholder management, and delivering

Qualifications

• Completion of a bachelor's degree (or higher) in a related field.
• 10+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems Certifications a plus.

Responsibilities

• Maintain engagement with stakeholders across TAs and align on a PSS Platforms roadmap focused on operational excellence.
• Develop and report on qualitative and quantitative measures of effective utilization of platforms to measure business value.
• Partner with Digital Teams to ensure governance processes, efficient use of enterprise resources, and driving priority enhancements and initiatives.
• Facilitate outcomes-focused operating models to define technical and digital challenges, documenting requirements and ensuring opportunities for efficiencies and economies of scale.
• Drive a holistic approach to platform evolution that addresses people, processes, and technology.
• Drive alignment with Reporting and Analytics colleagues to enable enhanced PPS reporting and insights.
• Act as a champion of continuous improvement.
• Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.

Skills

CRM experience

Leadership

Analytics

Communication

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

Sanofi in Cambridge, MA seeks a Director, Patient Support Services (PSS) - Platform Solutions to provide strategic and tactical leadership across Therapeutic Areas, focusing on programs that optimize patient experience and drive operational excellence across technology platforms including CRM and Events. The role leads the Patient Journey pillar within Platform Solutions, reports to the Sr.

Director, Platform Solutions, and requires matrix leadership, stakeholder management, and delivering