Director, Outpatient Services, Behavioral Health

Memorial Physician Practices; Holyoke (MA); On-site; USD 111,000 - 150,000; Full time

Job summary

Valley Springs Behavioral Health Hospital is seeking a Director of Outpatient to lead the outpatient team, ensure quality care, and coordinate with hospital leadership in Holyoke, MA. The role emphasizes oversight of therapists, documentation accuracy, and regulatory compliance.

The candidate should hold a Master’s in social work with outpatient healthcare experience, a current clinical license, and CPR/CPI within 30 days.

Qualifications

• Education: Master’s degree in social work or equivalent by education/experience in psychiatric and substance use patient care.
• Experience: Prior outpatient healthcare experience required.
• License: Current unencumbered clinical social work or counseling license.
• Additional Requirements: CPR certification and CPI training within 30 days of employment.

Responsibilities

• Provides oversight to therapists with performance evaluation, supervision, and training.
• Ensures interventions are performed and documented per clinical standards.
• Conducts regular chart audits for regulatory compliance.
• Participates in survey activities (TJC, Medicare, licensing).
• Ensures timely completion of required reporting and board reports.

Skills

Outpatient care experience

Education

Master's degree in social work

Tools

CPR certification

CPI training

Job description

Job Title:Director of Outpatient - Valley Springs Behavioral Health
Job Type:Fulltime, Days
Schedule:Typically, 8am-5pm

Your experience matters

Valley Springs Behavioral Health Hospital is operated jointly with Lifepoint Behavioral Health and Baystate Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director of Outpatient joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art, 150-bed hospital operated jointly with Lifepoint Behavioral Health and Baystate Health, in Holyoke, MA. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

How you'll Contribute:

• Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Springstone and regulatory agency requirements.
• Actively participates in survey activities (TJC, Medicare, and licensing).
• Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys are completed as required by policy.
• Along with the Outpatient Coordinator review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned.

Why join us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities

What we are looking for:

• Education: Master's degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.
• Experience: Previous experience in outpatient healthcare required. A knowledge of psychiatric and chemical dependency treatment principles required.
• License: Current unencumbered clinical social work or counseling license.
• Additional Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

Salary Range:

$111,300 - $150,238

EEOC Statement:

"Lifepoint Behavioral Healthis an Equal Opportunity Employer.Lifepoint Behavioral Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.