Director, Order Transformation

Tactile Medical; Minneapolis (MN); On-site; USD 133,000 - 199,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Parental leave

Job summary

Tactile Medical in Minneapolis seeks a Director, Order Transformation to design, lead, and deliver future-state changes across reimbursement operations. You will drive platforms, automation, and operating model changes, partnering with Order Excellence and IT to ensure measurable benefits.

Responsibilities include shaping roadmaps, managing programs, and guiding adoption. This role requires extensive leadership, stakeholder engagement, and the ability to translate business needs into actionable

Qualifications

• Bachelor’s degree in business, healthcare administration, operations, technology, finance, analytics, or related field.
• 10+ years of progressive transformation and operations experience.
• 5+ years of people leadership, cross-functional programs, or enterprise initiatives.
• Experience leading complex transformation initiatives from design to implementation and benefits realization.
• Ability to translate business needs into executive-level recommendations.
• Experience partnering across operations, technology, finance, compliance, sales, patient services, reimbursement, and senior leadership.
• Willingness to travel as required.

Responsibilities

• Lead the Order Transformation function for future-state design, delivery, governance, automation, and capability building.
• Provide leadership for transformation initiatives impacting Order Operations and related teams.
• Partner with Order Excellence to align priorities with frontline feedback and measurable outcomes.
• Translate priorities into clear roadmaps, plans, and decision-making routines.
• Lead program and portfolio delivery including scope, milestones, risks, dependencies, and benefits realization.
• Serve as a business product and process partner for technology-enabled change.
• Build feedback loops with cross-functional partners to support delivery.
• Lead change management to ensure adoption of new tools and workflows.
• Use data and metrics to evaluate effectiveness and propose adjustments.
• Lead, coach, and develop transformation team members.
• Other duties as assigned.

Skills

Transformation leadership

Executive collaboration

Strategic planning

Change management

Data-driven decision making

Communication with senior leaders

Education

Bachelor’s degree in business or related field

MBA or related advanced degree (preferred)

Tools

Project management tools

Analytics & reporting tools

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Position Summary

The Director, Order Transformation leads future-state design and delivery work that supports how Order Operations will scale, evolve, and operate over time. This role owns transformation priorities for reimbursement operations, including new platforms and enterprise initiatives, automation, future-state process design, transformation delivery, benefits realization, and change adoption. The Director partners closely with Order Excellence, Order Operations, Operational Excellence, IT, Finance, RCM, Patient Services, Sales, and other cross-functional leaders to ensure transformation work is grounded in operational needs, connected to the business, and positioned for successful adoption.

Accountabilities & Responsibilities

• Lead the Order Transformation function responsible for future-state design, transformation delivery, governance for new platforms and enterprise initiatives, automation, and capability building across reimbursement operations.
• Provide leadership for transformation initiatives such as new platforms and enterprise initiatives, automation, future-state workflows, and operating model changes that impact Order Operations and related teams.
• Partner with Order Excellence to ensure transformation priorities reflect operational needs, frontline feedback, process realities, and measurable business outcomes.
• Translate business priorities, operational pain points, and future-state goals into clear transformation roadmaps, project plans, decision-making routines, and implementation approaches.
• Lead program and portfolio delivery for transformation efforts, including scope, milestones, risks, dependencies, stakeholder alignment, and benefits realization.
• Serve as a business product and process partner for technology-enabled change, ensuring requirements, workflows, adoption needs, and operational impacts are clearly defined.
• Build structured feedback loops with Order Excellence, Core Order Operations, Operational Excellence, RCM, Patient Services, Sales, IT, Finance, Compliance, and other partners to support successful transformation delivery.
• Lead change management and adoption activities so new tools, processes, and operating routines are understood, implemented, and sustained by impacted teams.
• Use data, process insights, and business metrics to evaluate transformation effectiveness, identify barriers, and recommend adjustments.
• Lead, coach, and develop transformation team members while reinforcing accountability, prioritization, clear communication, and cross-functional partnership.
• Other duties as assigned.

Qualifications

Required

• Bachelor’s degree in business, healthcare administration, operations, technology, finance, analytics, or a related field; equivalent relevant experience may be considered.
• 10+ years of progressive experience leading transformation, operations, process improvement, technology-enabled change, program delivery, healthcare operations, reimbursement operations, or related work.
• 5+ years of people leadership experience, including experience leading teams, cross-functional programs, or enterprise initiatives.
• Experience leading complex transformation initiatives from business case and future-state design through implementation, adoption, and benefits realization.
• Strong ability to translate business needs, operational pain points, risks, costs, benefits, and expected outcomes into clear recommendations and executive-level decisions.
• Experience partnering across operations, technology, finance, compliance, sales, patient services, reimbursement, and senior leadership stakeholders.
• Ability to travel as business needs require.

Preferred

• Advanced degree such as MBA, MHA, or related graduate degree.
• Medical device, durable medical equipment, payer, provider, prior authorization, reimbursement, revenue cycle, or healthcare operations experience.
• Experience leading large-scale platform implementation, enterprise initiatives, automation, operating model change, or technology adoption.
• Lean, Six Sigma, process improvement, project/program management, product management, analytics, or change management certification.
• Experience building transformation roadmaps, governance routines, business cases, executive updates, adoption plans, or benefits realization frameworks.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range

$132,900 - $199,290 USD

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