Director, Operations Transformation

TELUS Digital; United States; On-site; USD 132,000 - 165,000; Full time

Job summary

An established industry player is seeking a Director of Operations Transformation to lead strategic initiatives that drive organizational change and enhance operational efficiency. In this pivotal role, you will oversee large-scale transformation projects, ensuring alignment with the company's strategic goals while fostering a culture of continuous improvement. Your leadership will empower teams to achieve high-impact results, leveraging data insights and change management strategies to deliver exceptional outcomes. This is a unique opportunity to make a significant impact in a dynamic environment, where your expertise will be valued and your contributions will shape the future of operations.

Benefits

401(k)

Medical insurance

Vision insurance

Qualifications

• 10+ years of experience, with 5+ in senior leadership roles.
• Expertise in leading transformation initiatives and managing stakeholders.

Responsibilities

• Oversee strategic planning and execution of transformation initiatives.
• Lead multiple project teams to achieve strategic objectives.

Skills

Leadership

Change Management

Stakeholder Management

Program Management

Financial Management

Data Analysis

Presentation Skills

Education

Bachelor’s degree in Business Administration

MBA

Job description

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This range is provided by TELUS Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$132,000.00/yr - $165,000.00/yr

Additional compensation types

Annual Bonus

As a Director, Operations Transformation you oversee the strategic planning, development, and execution of large-scale transformation initiatives across Operations. You drive the alignment of transformation efforts with the company’s overall strategic objectives, ensuring sustainable, long-term business value. You lead multiple project teams to achieve strategic objectives, fostering a culture of continuous improvement and agility. You manage the performance, drive engagement and foster development of your team.

Key responsibilities

● Lead the development of the overall transformation strategy, aligned with organizational goals

● Deliver multiple high impact, cross functional transformation programs and projects, meeting or exceeding all defined KPIs

● Leverage change management strategies and tactics to ensure successful, sustainable change

● Clearly identify and understand risks and supporting mitigation strategies to deliver exceptional outcomes

● Manage relationship with key stakeholders to ensure buy-in and support for transformation efforts

● Establish governance frameworks and methodologies for transformation initiatives

● Partner with the reporting & analytics team to develop and track KPIs to measure the success and ROI of transformation initiatives

● Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

● Continuously generate new ideas and programs to build a strong funnel of transformation program

Core competencies

● Giving support, focusing on customers, embracing technology, managing self-development (globally aligned; apply to all jobs) Leadership competencies

● Providing leadership, leading change, building effective teams, managing stakeholders (apply if they manage a team; if not, use N/A) Functional competencies

● Expertise in leading large-scale transformation initiatives

● Exceptional executive-level stakeholder management

● Expert change management and program management skills, with the ability to manage competing priorities with a sense of urgency

● Ability to leverage data insights to drive continuous improvement

● Ability to simplify complex information, streamline data into compelling presentations, and make meaningful recommendations

● Advanced financial management and budgeting skills

● Ability to direct the resolution of highly complex or unusual business problems applying advanced critical thinking

● Advanced presentation skills, with the ability to negotiate and influence at all levels of the organization

● Strong understanding of BPO, trust, and safety or AI environment

Qualifications

● 10+ years of work experience; 5+ years in senior leadership roles

● Bachelor’s degree in Business Administration, Operations Management, or related field

● MBA is asset

● Proficient oral and written English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

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