Director Operations Support

Blue Cross NC; North Carolina; Hybrid; USD 158,000 - 253,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match with company contribution

PTO and wellness programs

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Director of Operations Support to provide leadership and vision for multiple units, driving initiatives that improve efficiencies, systems, and quality. You will supervise teams across auditing, training, software administration, and program management to deliver impactful results.

The role emphasizes strategic planning, budgeting, and cross-functional collaboration, with hybrid work options and a Durham HQ. Candidates from various states are welcomed.

Qualifications

• Bachelor’s Degree required or 12 years’ experience managing multifunctional operational area or IS application/software development experience.
• Experience leading and coaching teams to deliver complex initiatives.

Responsibilities

• Lead, manage and set goals for teams responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies, optimize systems and processes, and promote quality.
• Provide leadership, vision, and direction for assigned teams; ensure alignment with core values and deliverables.
• Accountable for all decisions within the group and reflect organizational priorities in planning.
• Develop, coach and motivate others to drive the desired future state.
• Develop and manage departmental budgets including forecasting and variance analyses.
• Lead initiatives to improve department effectiveness through process analysis and system enhancements.
• Direct staff of SMEs and analysts on supporting business initiatives and production issues.
• Oversee enterprise and departmental projects, including business case development and ROI analysis.
• Lead optimization of existing systems, processes, and workflows, including workforce planning for call center areas.
• Ensure integrity and functionality of departmental business applications and processes.
• System administration for owned applications and configurations.
• Provide product implementation and enhancement support.
• Research, analyze and assess technology and systems for adequate application support.
• Lead Quality programs, training and policy development, including external audits.

Skills

Application Management

Business Management

Continual Improvement

Operations Management

Process Improvements

Process Optimization

Program Management

Project Management

Supply Chain

SCM

Education

Bachelor’s Degree

Job description

Job Description

We’re hiring a Director of Operations Support to provide leadership, vision, and direction for the defined units within their business area. You will lead and set goals for teams responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies, optimize systems & processes, and promote quality. Also, direct multiple business units overseeing areas that include auditing, operational production oversight, training, policy and procedure development, software administration, software vendor management, production support, operations monitoring & controls, continuous process improvement, system simplification, process re‑engineering, program management & oversight, business & data analysis, and project/program delivery.

We’re hiring a Director of Operations Support to provide leadership, vision, and direction for the defined units within their business area. You will lead and set goals for teams responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies, optimize systems & processes, and promote quality. Also, direct multiple business units overseeing areas that include auditing, operational production oversight, training, policy and procedure development, software administration, software vendor management, production support, operations monitoring & controls, continuous process improvement, system simplification, process re‑engineering, program management & oversight, business & data analysis, and project/program delivery.

What You’ll Do

• Lead, manage and set goals for teams responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies, optimize systems & processes, and promote quality.
• Provide leadership, vision, and direction for assigned teams:
• Accountable for all decisions within the group.
• Determine team priorities to reflect the organization’s core values and deliverables.
• Develop, coach and motivate others to take actions that support and reflect the core values and desired future state.
• Develop and manage departmental budgets including forecasting and variance analyses.
• Lead initiatives to develop, modify, and improve the effectiveness of the department by looking at processes, root cause analysis, system enhancements, re‑engineering, etc.
• Direct staff of subject matter experts and analysts on supporting business initiatives, production problem resolution, system enhancements, and configurations.
• Lead and oversee management and delivery of enterprise and departmental projects including business case development, ROI analysis, planning, business analysis, and project management.
• Lead and oversee optimization of existing systems, processes, and workflows. (This will Include Workforce Planning for the call center areas.)
• Direct the overall integrity and functionality of departmental business applications and processes
• System administration to include, configuration coding, and oversight of system configuration for owned applications.
• Product implementation and enhancement support.
• Research, analysis, and user assessment of technology and systems to ensure adequate application support.
• Lead and oversee Quality programs, training, and/or policy and procedure development and documentation including interfacing with external audit programs (e.g. DOI, ARM, other third‑party audits.
• Serve as business owner for Clinical Cod Reporting Team (CCR) key corporate, divisional, and departmental initiatives.

What You Bring

• Bachelor’s Degree in a related field
• In lieu of bachelor’s degree, 12 years’ experience managing multifunctional operational area or IS application/software development experience

Bonus Points (preferred Qualifications)

• 7 years leadership experience
• 10 years’ experience managing multifunctional operational area or IS application/software development experience

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection.

In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

• Based on annual corporate goal achievement and individual performance.

$157,978.00 - $252,765.00

Skills

Application Management, Business Management, Continual Improvement Process, Operations Management, Process Improvements, Process Optimization, Program Management, Project Management, Supply Chain, Supply Chain Management (SCM)