Director Operations Support

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 158,000 - 253,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Tuition reimbursement

401k match

PTO

Job summary

Blue Cross NC seeks a Director of Operations Support to lead multiple units, drive efficiency, and shape core systems and processes in a hybrid-flex work model. The role encompasses strategic leadership, budget management, and program oversight within the health care payer environment.

You’ll oversee enterprise projects, mentor staff, ensure quality initiatives, and coordinate with IT, operations, and analytics to sustain reliable operation and continuous improvement across call centers and

Qualifications

• Bachelor’s Degree in a related field; in lieu of degree, 12 years’ experience.
• Experience managing multifunctional operational area or IS application/software development.

Responsibilities

• Lead teams to identify, coordinate, and implement initiatives that improve efficiency and quality.
• Develop and manage departmental budgets with forecasting and variance analyses.
• Direct staff of SMEs and analysts on business initiatives, problem resolution, and system enhancements.
• Oversee enterprise and departmental projects from business case to ROI and scheduling.
• Oversee optimization of systems, processes, and workflows including workforce planning for call centers.

Skills

Application Management

Business Management

Continual Improvement Process

Operations Management

Process Improvements

Process Optimization

Program Management

Project Management

Supply Chain

Supply Chain Management (SCM)

Education

Bachelor’s Degree in a related field

12 years’ experience

Job description

Job Description We’re hiring a Director of Operations Support to provide leadership, vision, and direction for the defined units within their business area.

What You’ll Do

Lead, manage and set goals for teams responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies, optimize systems & processes, and promote quality. Provide leadership, vision, and direction for assigned teams: Accountable for all decisions within the group. Determine team priorities to reflect the organization’s core values and deliverables. Develop, coach and motivate others to take actions that support and reflect the core values and desired future state. Develop and manage departmental budgets including forecasting and variance analyses. Lead initiatives to develop, modify, and improve the effectiveness of the department by looking at processes, root cause analysis, system enhancements, re‑engineering, etc. Direct staff of subject matter experts and analysts on supporting business initiatives, production problem resolution, system enhancements, and configurations. Lead and oversee management and delivery of enterprise and departmental projects including business case development, ROI analysis, planning, business analysis, and project management. Lead and oversee optimization of existing systems, processes, and workflows. (This will Include Workforce Planning for the call center areas.) Direct the overall integrity and functionality of departmental business applications and processes System administration to include, configuration coding, and oversight of system configuration for owned applications. Product implementation and enhancement support. Research, analysis, and user assessment of technology and systems to ensure adequate application support. Lead and oversee Quality programs, training, and/or policy and procedure development and documentation including interfacing with external audit programs (e.g. DOI, ARM, other third‑party audits. Serve as business owner for Clinical Cod Reporting Team (CCR) key corporate, divisional, and departmental initiatives.

What You Bring

Bachelor’s Degree in a related field. In lieu of bachelor’s degree, 12 years’ experience managing multifunctional operational area or IS application/software development experience.

Bonus Points (preferred qualifications)

• 7 years leadership experience
• 10 years’ experience managing multifunctional operational area or IS application/software development experience

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid‑Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in‑person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote‑Flex role, you’ll work virtually, with a few in‑office visits each year for meaningful moments that matter. Whether your role is Hybrid‑Flex or Remote‑Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market‑price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $157,978.00 - $252,765.00

Skills

• Application Management
• Business Management
• Continual Improvement Process
• Operations Management
• Process Improvements
• Process Optimization
• Program Management
• Project Management
• Supply Chain
• Supply Chain Management (SCM)

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care — in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‑being of North Carolinians. Blue Cross NC is a fully taxed, not‑for‑profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award‑winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail]. Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming