Director, Operations Strategy (Remote)

Socket.dev; Boston (MA); Hybrid; USD 202,000 - 283,000; Full time

Benefits offered by this job

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/vision

Job summary

ezCater, the leading food tech platform in the US, seeks an Operations Strategy leader to own strategic initiatives, operating rhythms, and the connective tissue of the organization. You will drive cross-functional programs and build new capabilities, partnering with the COO and ops leaders to shape the future of how we operate.

You will champion AI and automation, design scalable processes, and ensure changes are adopted with strong documentation and stakeholder engagement.

Qualifications

• 10+ years of experience in operations strategy, business operations, or consulting.
• Built new functions, processes, or teams that lasted without a playbook.
• Can manage multiple complex projects across competing priorities.
• Has a real point of view on AI and automation and can justify investments.
• Comfortable with data and credible working alongside a data scientist.
• Influences senior leaders and drives decisions across teams.
• Clear and confident written and verbal communication for executives.
• Thinks strategically and operates at both direction-setting and hands-on levels.
• Willing to travel up to 5 days per quarter.

Responsibilities

• Drive high-priority strategic initiatives, including new ops tech stack and cross-functional initiatives.
• Build a feedback engine from 200,000+ monthly inbound contacts to drive product and ops improvements.
• Own biz ops rhythms: staff meetings, business reviews, planning cycles, goal setting.
• Own process improvement across the ops org and redesign workflows to remove waste.
• Lead change management and internal communications for new processes and tools.
• Create and stand up new operational capabilities from scratch and hand off to steady state.
• Serve as AI thought leader for Operations, evaluating tools and driving adoption.

Skills

Operations strategy

Program management

Cross-functional leadership

AI/automation thinking

Data-driven

Stakeholder management

Communication

Strategic thinking

Travel readiness

Education

Bachelor's degree or higher in a related field

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

Operations manages millions of orders a year and billions of dollars of GMV across a marketplace of corporate customers, restaurant partners, and delivery providers. We're accelerating the growth of the business and getting there depends on how well we execute in operations.

Reporting to the Chief Operations Officer, you own the strategic initiatives, the operating rhythm, and the connective tissue that makes the Operations org run. When something needs to be created from scratch, you create it. When AI can change the way we operate, you make the case and make it happen. When the org needs to move faster or work differently, you figure out how. You are a strategic partner to the COO and the ops leadership and shaping where the team goes and how we operate.

What You'll Do:

• Drive high priority strategic initiatives for ops taking programs and projects from ambiguity to execution and measurable impact. Today, among other things, your team is launching a new operations tech stack, and large cross functional initiatives that move company level KRs. You’d also be accountable for weather playbooks, complex partner launches, and ensuring high value customer launches are seamless.
• Build the feedback engine that turns 200,000+ monthly inbound customer and partner contacts into structured signals. Create the system for how ops captures, categorizes, and prioritizes what we’re hearing. Ensure that what we learn drives change across ops and into product.
• Own the biz ops rhythms for the Operations org, designing and running the meetings and reviews that keep leadership aligned: staff meetings, business reviews, planning cycles, and goal-setting. Set the prep expectations, hold the calendar, and make sure decisions turn into outcomes.
• Own process improvement and redesign across the ops org, mapping how work actually flows today, identifying where we’re wasting time or duplicating effort, and partnering with team leaders to redesign and implement better ways of working. If a process isn’t documented, it isn’t a process.
• Lead how we roll out change and communicate internally for operational initiatives, ensuring that new processes, tools, and ways of working are adopted, not just announced. Own documentation standards: one place to find things, kept current, accessible to everyone.
• Build new operational capabilities from scratch, standing up functions that don’t exist yet, writing the playbook, proving the model, and handing off to the permanent owner once it’s working. You know how to build from zero.
• Serve as the AI thought leader for the Operations org, partnering with functional areas to drive where AI and automation can transform how we work, how we interact with customers and partners, and how we make decisions. Evaluate emerging tools, build the business case, and partner with ops leaders to drive adoption across our team.

What You Have:

• 10+ years of experience in operations strategy, business operations, or consulting, with at least 3 years leading teams or programs at a fast-moving technology company.
• You've built things that didn't exist before. A new function, a new process, a new team. You’ve figured it out without a playbook and delivered something that lasted.
• You can run multiple complex projects at once and hold people accountable even when they don’t report to you. You know how to move work forward across teams that have competing priorities.
• You have a real point of view on AI and automation. You know where these tools create value in operations and where they don’t. You stay current, you’re skeptical of hype, and you can make the case for what's worth investing in.
• You're comfortable with data. You can use it to define problems, measure results, and challenge assumptions. You don't need to be a data scientist, but you need to be credible working alongside one.
• You get things done through people who don't work for you. You know how to build trust with senior leaders, create shared understanding, and move a room toward a decision.
• You write clearly and present with confidence. You can distill a complex situation into something a busy executive can act on in five minutes.
• You think like a strategist and work like an operator. You're just as comfortable setting direction as you are digging into the details of how something actually works.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $202,151-$283,320 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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