Director Operations SodexoLive

Sodexo; Wilmington, Northern (DE, KY); Hybrid; USD 78,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness programs

401(k) matching

Paid time off

Company holidays

Career growth opportunities

Tuition reimbursement

Job summary

Sodexo at Chase Center on the Riverfront in Wilmington, DE seeks a Director of Operations to lead all food and beverage operations across a dynamic venue, shaping guest experiences while driving operational excellence. You will partner with the General Manager, manage budgets, staffing, and compliance, and guide multiple service areas through progressive leadership.

This role requires a Bachelor's degree in hospitality or related field, extensive F&B operations experience, and strong financial

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field, or equivalent experience.
• Experience overseeing concessions, catering, and premium dining operations in a complex environment.
• Expertise in financial management including budgeting, forecasting, and cost control.
• Knowledge of food safety and alcohol service standards with relevant certifications.
• Proficiency with Microsoft Office and operational systems such as POS, inventory, and scheduling tools.

Responsibilities

• Lead cross-functional food and beverage teams to deliver seamless, high-quality guest experiences across all service areas.
• Drive revenue growth and profitability through thoughtful planning, cost management, and operational execution.
• Partner with venue leadership to align daily operations with business needs and long-term goals.
• Champion a culture of accountability, collaboration, and continuous improvement across teams.
• Oversee hiring, training, and development to build engaged and high-performing teams.
• Ensure consistent adherence to health, safety, and food handling standards.
• Manage financial performance including labor, inventory, and departmental budgets to meet targets.

Skills

Concessions & catering ops experience

Budgeting & cost control

Food safety knowledge

Alcohol service standards

Office & ops systems proficiency

Education

Bachelor's degree in hospitality management, business administration, or related field

Tools

Microsoft Office

POS systems

Inventory & scheduling tools

Job description

As Director of Operations, you'll be part of a dynamic venue operation supporting a diverse calendar of events and experiences. The Chase Riverfront unit offers an exciting, fast-paced environment where no two days are alike.

Located along the Christina River in the heart of Wilmington, Delaware, Chase Center on the Riverfront is one of the region's premier destinations for meetings, conventions, trade shows, weddings, and special events.

About the job

The Director of Operations partners closely with the General Manager to lead and elevate all food and beverage operations within the venue. This role plays a key part in shaping the overall guest experience while driving operational excellence, financial performance, and team engagement across multiple service areas.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range:

$77605 - $100430

What's in it for you

• Lead cross-functional food and beverage teams to deliver seamless, high-quality guest experiences across all service areas.
• Drive revenue growth and profitability through thoughtful planning, cost management, and operational execution.
• Partner with venue leadership to align daily operations with business needs and long-term goals.
• Champion a culture of accountability, collaboration, and continuous improvement across teams.
• Oversee hiring, training, and development to build engaged and high-performing teams.
• Ensure consistent adherence to health, safety, and food handling standards.
• Manage financial performance including labor, inventory, and departmental budgets to meet targets.

What you'll bring

• Bachelor's degree in hospitality management, business administration, or related field, or equivalent experience.
• Experience overseeing concessions, catering, and premium dining operations in a complex environment.
• Expertise in financial management including budgeting, forecasting, and cost control.
• Knowledge of food safety and alcohol service standards with relevant certifications.
• Proficiency with Microsoft Office and operational systems such as POS, inventory, and scheduling tools.

Requirements

• Education Requirement: Bachelor's degree in hospitality management, business administration, related field, or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.