Director-Operations Risk Management

American Express; New York (NY); Hybrid; USD 130,000 - 205,000; Full time

Job summary

American Express seeks a Director for Internal Fraud as part of its Global Risk Oversight organization. This role will lead a team and oversee the Internal Fraud risk management program, ensuring compliance and effective challenge to internal processes. The ideal candidate will have a strong leadership background, experience in risk management, and exceptional problem-solving skills.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Comprehensive medical, dental, vision benefits

Flexible working model options

20+ weeks paid parental leave

Qualifications

• 5+ years of leadership experience in risk management or similar roles.
• Ability to manage multiple priorities effectively.
• Exceptional communication skills required.

Responsibilities

• Establish Internal Fraud Risk Management Program, including policies and governance.
• Lead a team in New York and India to manage Internal Fraud risk effectively.
• Educate teams about risk management programs and practices.

Skills

Leadership

Analytical skills

Communication

Risk management

Problem-solving

Education

Professional Certification (CFE, CAMS, FIC)

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.

The Director, Internal Fraud will be part of the GRC organization and will report to the VP, Internal Fraud, Human Capital, and Legal Risk Management. The incumbent will be responsible for the oversight of Internal Fraud risk. The incumbent will lead a team of risk professionals in New York and India, and will be responsible for establishing Internal Fraud risk management policy and standards, effectively challenging processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Internal Fraud risks, and monitoring and reporting independent risk assessment. We are seeking an experienced leader to be a part of this exciting journey.

Key Responsibilities:

• Establish Internal Fraud Risk Management Program, including policy and standards, governance, roles & responsibilities, and requirements.
• Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of People risk & Internal Fraud processes
• Educate first line teams across the enterprise about risk management programs and practices
• Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related regulations
• Build and lead a team to carry out the proposed program and responsibilities

Minimum Qualifications:

• 5+ years of leadership experience in risk management, compliance, internal fraud investigation, or a similar role
• Analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion
• Effectively coach, train and develop a team in all aspects of their role
• Demonstrated ability to successfully manage multiple priorities
• Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development
• Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks
• Aptitude to communicate findings to colleagues, business partners, and senior leaders
• Exceptional professional communication skills – clear, logical, and structured
• Impeccable integrity required for handling confidential information.
• Rigorous and analytical approach to problem-solving, decision-making, and prioritization

Preferred Qualifications:

• Professional Certification (CFE, CAMS, FIC, etc)
• Experience with risk assessments, testing, and/or advanced analytical skills

ORMCM

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.