Director, Operations Management Bureau, CEA B

California Franchise Tax Board; Sacramento (CA); Hybrid; USD 146,000 - 179,000; Full time

Job summary

California Franchise Tax Board is seeking an Executive Director-level leader to guide Operations Management within the Technology Services Division. This role ensures stable, secure, and uninterrupted access to enterprise systems, overseeing IT Service Operations, NOC, PC management, and statewide IT asset accountability.

You will drive modernization and align with legislative mandates, reporting to the Executive Management Team.

Qualifications

• Skill to distill key points from complex information and pass it on clearly.
• Ability to view problems from a global perspective and apply to operations.
• Knowledge of enterprise IT infrastructure including networks, hardware, and cybersecurity controls.
• Familiarity with hybrid/multi-cloud operational models and IaC practices.
• Ability to obtain facts in crisis, communicate confidence, and earn trust.
• Ability to acquire resources and manage them to deliver outcomes.
• Experience overseeing major incident response and service restoration.
• Ability to manage risk while pursuing objectives.
• Customer-centric mindset across internal and external stakeholders.
• Knowledge of ITIL and service-management disciplines.
• Willingness to lead change and modernization efforts.

Responsibilities

• Guide enterprise-wide technology operations to ensure stable, secure access to systems.
• Oversee IT Service Operations, NOC, PC management, and asset accountability.
• Advise on risk, compliance, incident readiness, and emerging technologies.

Skills

Distill info

Big picture thinking

IT infrastructure

Hybrid cloud

Crisis communication

Resource management

Incident response

Risk management

Customer focus

ITIL framework

Change management

Operational modernization

Job description

Job Description And Duties

The Operations Management Bureau Director plays a key leadership role within the Technology Services Division, guiding enterprise-wide technology operations that ensure stable, secure, and uninterrupted access to FTB’s enterprise systems and services. The incumbent oversees key operational functions—including IT Service Operations, Network Operations Center (NOC) activities, Personal Computer (PC) Management, and statewide IT asset accountability—ensuring these areas work cohesively to maintain reliable delivery service for staff and customers. These functions collectively strengthen enterprise service availability by monitoring system performance, coordinating rapid responses to service disruptions, and ensuring staff have consistent, secure, and well-managed desktop technologies. The Director also ensures statewide IT assets are managed responsibly and uniformly, supporting compliance with departmental policies and technology standards. In guiding these operational domains, the incumbent helps safeguard the stability and integrity of the enterprise systems and services that underpin FTB’s daily operations, while advancing efforts to modernize operational practices and adopt more efficient, forward-looking service models. As a member of the Executive Management Team and governance bodies, the Director advises on operational policy, risk, compliance, incident readiness, and emerging technologies that shape FTB’s enterprise technology posture. The incumbent inspires staff in delivering operational excellence, strengthening service performance, and aligning technology capabilities with departmental goals, statewide standards, and legislative mandates.

Job Description And Duties

The Operations Management Bureau Director plays a key leadership role within the Technology Services Division, guiding enterprise-wide technology operations that ensure stable, secure, and uninterrupted access to FTB’s enterprise systems and services. The incumbent oversees key operational functions—including IT Service Operations, Network Operations Center (NOC) activities, Personal Computer (PC) Management, and statewide IT asset accountability—ensuring these areas work cohesively to maintain reliable delivery service for staff and customers. These functions collectively strengthen enterprise service availability by monitoring system performance, coordinating rapid responses to service disruptions, and ensuring staff have consistent, secure, and well-managed desktop technologies. The Director also ensures statewide IT assets are managed responsibly and uniformly, supporting compliance with departmental policies and technology standards. In guiding these operational domains, the incumbent helps safeguard the stability and integrity of the enterprise systems and services that underpin FTB’s daily operations, while advancing efforts to modernize operational practices and adopt more efficient, forward-looking service models. As a member of the Executive Management Team and governance bodies, the Director advises on operational policy, risk, compliance, incident readiness, and emerging technologies that shape FTB’s enterprise technology posture. The incumbent inspires staff in delivering operational excellence, strengthening service performance, and aligning technology capabilities with departmental goals, statewide standards, and legislative mandates.

Salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #:

JC-527738

Position #(s):

564-267-7500-XXX

Working Title:

Director, Operations Management Bureau, CEA B

Classification:

C. E. A.

$12,131.00 - $14,887.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Career Executive Assignment - Non Tenured, Full Time

Desirable Qualifications

• Skill to distill key points from complex information and pass it on to others, as appropriate, in a way that is easy to understand.
• Ability to consider problems and opportunities from a global perspective and their relevance and application to departmental operations (i.e., ability to see the “big picture”).
• Knowledge of enterprise IT infrastructure, including networks, hardware, operating systems, storage platforms, cybersecurity controls, privacy standards, and statewide compliance requirements (e.g., SIMM, SAM, IRS Pub 1075).
• Knowledge of hybrid/multi-cloud operational models—including provisioning, CI/CD pipelines, and Infrastructure-as-Code practices—as required for enterprise-scale system modernization.
• Skill to obtain the relevant facts and information needed in a crisis, convey a sense of confidence and commitment to a successful outcome and earn the trust of others.
• Skill to acquire the appropriate and necessary resources and manage those resources effectively to complete assigned workloads and achieve optimum outcomes.
• Ability to oversee major incident response, problem resolution, and service-restoration activities, ensuring coordination among cross-functional technical teams.
• Skill to identify, assess and manage risk while striving to attain objectives.
• Ability to recognize and value the importance of a customer-centric organization that values the role of all internal and external customers.
• Knowledge of operational frameworks and service-management disciplines (e.g., ITIL, asset and configuration management, incident and problem management, backup/recovery, monitoring, and business continuity).
• Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action.
• Ability to lead enterprise-scale operational modernization efforts—including system migration, cloud transformation, automation, and the adoption of forward-looking operational practices.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Alyse Werlich

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/9/2026