Director Operations

Socket.dev; West New York (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA

401(k) with discretionary match

Job summary

RHO Residential is seeking a Director of Operations in West New York, NJ to oversee residential real estate management. You will supervise leasing, maintenance and service activities, ensuring top-tier customer service.

The role requires leadership, budgeting, and market analysis to optimize occupancy and property value. Education and experience are essential: high school diploma plus 3–5 years in property management; fluency in English; valid driver's license and insurance.

Qualifications

• Education: High school diploma or equivalent; college degree suggested but not required.
• Experience: 3–5 years in property management or related field.
• English fluency in reading and writing; strong business math skills.
• Licenses: Valid driver's license and current automobile insurance; Real Estate License when required by state.

Responsibilities

• Achieve maximum Net Operating Income through cost controls and revenue initiatives.
• Provide high-quality staff through recruitment, training, motivation and development.
• Develop yearly operating budgets and sales/marketing plans; report data to Supervisor.
• Lead a sales and marketing plan to maximize rental income and occupancy.
• Ensure policies and procedures are followed; supervise maintenance for safety and attractiveness.
• Direct daily property activities to maintain resident goodwill and strong customer service.
• Identify programs to increase property value and resident services.
• Attend meetings; set property goals and monitor objectives.
• Monitor deadlines for reporting; assist with budget development and presentations.
• Conduct market studies and implement strategies based on results.
• Train staff in daily computer functions and reporting requirements.

Skills

Professional image

Management

Sales concepts

Customer service

Time management

Administrative ability

Business math

Vendor/contractor coordination

Sales closing

Driver's license

Education

High school diploma or equivalent

College degree suggested

Job description

This position is located at RiverTrace, West New York, NJ.

About Company

RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.

Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!

About the Role

Compensation is $80,000.00-$90,000.00.

Summary

Oversees residential real estate property by managing the following duties through subordinate supervisors, such as leasing, maintenance, and other service activities of the property. The Director of Operations will ensure that an exceptional level of customer service is always maintained. The Director of Operations will act as person of authority should a situation arise that is not addressed in the Operating Manual.

Requirements

Education: High school diploma or equivalent. A college degree is suggested but not required. The position does require ability to read and write English fluently, and the ability to perform advanced business mathematical functions.

Experience: Previous management experience in property management or related field is required. Generally 3-5 years. Experience level may vary due to the special needs of the property.

Skills

• Professional image
• Excellent management and communication skills
• Superior understanding of sales and marketing concepts
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability
• Excellent business mathematical skills
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale
• Ability to drive a car

Licenses

A valid driver's license and current automobile insurance is required. Real Estate License (when required by the state).

Essential Job Functions

1. Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
2. Provide a full complement of high-quality staff through implementation of effective recruitment, training, motivation and development programs.
3. Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
4. Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
5. Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary.
6. Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
7. Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Maintain a consistent and strong customer service orientation.
8. Identify and implement creative programs to increase property value and to offer services to residents.
9. Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives.
10. Monitor property achievement of reporting deadlines.
11. Write as necessary and/or monitor writing of monthly reports.
12. Assist with development of yearly financial budgets. Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations.
13. Complete and analyze market studies assigned by Supervisor. Recommend and implement strategies based on results and assumptions.
14. Monitor and ensure property compliance with operational/marketing policies and procedures. Recommend changes as appropriate.
15. Train, direct and supervise employees in all daily computer functions. Responsible for validation of all input and reporting requirements.

RHO Residential has a proven record of success along with competitive compensation and an excellent benefits package which includes medical, dental, vision, FSA, company paid life insurance, supplemental insurance programs, 401(k) and discretionary match.

RHO Residential is an equal opportunity/affirmative action employer. RHO Residential does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, military status or any other category protected by federal, state or other law applicable in the location of employment.