Director Operations

RHO Residential; Boston (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

Company paid life insurance

Supplemental insurance

401(k) with discretionary match

Job summary

RHO Residential is seeking a Director of Operations at Portside in East Boston, MA. The role oversees leasing, maintenance and service activities, ensuring outstanding customer service and operational efficiency across the property.

Ideal candidates bring 3–5 years of property management experience, strong leadership, and a track record in budgeting, marketing and vendor coordination. Requires driving license and English fluency.

Qualifications

• Education: High school diploma or equivalent. A college degree is suggested but not required. Reads and writes English fluently and can perform advanced business mathematical functions.

Responsibilities

• Oversee property operations through subordinate supervisors in leasing, maintenance and service activities.
• Ensure exceptional customer service is maintained across the property.
• Direct and supervise daily property activities to meet resident expectations and occupancy goals.
• Develop operating budgets and marketing plans, and report financial data to supervisors.
• Implement or direct policy adherence and ensure compliance with manuals and procedures.
• Train and supervise staff in daily computer functions and reporting requirements.
• Identify programs to increase property value and offer resident services.
• Prepare monthly reports and budgets; analyze market studies and adjust strategies.

Skills

Management

Communication

Sales & Marketing

Time Management

Administrative skills

Mathematical skills

Maintenance knowledge

Closing sales

Driving

Education

High school diploma or equivalent

College degree suggested but not required

Tools

None

Job description

This position is located at Portside at East Pier I & II, East Boston, MA.

About Company:

RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.

Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!

About the Role:

Compensation is $80,000.00-$90,000.00.

Summary:Oversees residential real estate property by managing the following duties through subordinate supervisors, such as leasing, maintenance, and other service activities of the property. The Director of Operations will ensure that an exceptional level of customer service is always maintained. The Director of Operationswill act as person of authority should a situation arise that is not addressed in the Operating Manual.

Requirements:

Education:High school diploma or equivalent. A college degree is suggested but not required. The position does require ability to read and write English fluently, and the ability to perform advanced business mathematical functions.

Experience:Previous management experience in property management or related field is required. Generally 3-5 years. Experience level may vary due to the special needs of the property.

Skills:The position requires the ability to deal well with people and get them to feel comfortable quickly. In addition, the position requires the following:

• Excellent management and communication skills
• Superior understanding of sales and marketing concepts
• Good organizational and time management skills
• Strong administrative ability
• Excellent business mathematical skills
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale
• Ability to drive a car

Licenses:A valid driver's license and current automobile insurance is required. Real Estate License (when required by the state).

Essential Job Functions:

1. Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
2. Provide a full complement of high-quality staff through implementation of effective recruitment, training, motivation and development programs.
3. Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
4. Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
5. Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary.
6. Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
7. Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Maintain a consistent and strong customer service orientation.
8. Identify and implement creative programs to increase property value and to offer services to residents.
9. Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives.
10. Monitor property achievement of reporting deadlines.
11. Write as necessary and/or monitor writing of monthly reports.
12. Assist with development of yearly financial budgets. Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations.
13. Complete and analyze market studies assigned by Supervisor. Recommend and implement strategies based on results and assumptions.
14. Monitor and ensure property compliance with operational/marketing policies and procedures. Recommend changes as appropriate.
15. Train, direct and supervise employees in all daily computer functions. Responsible for validation of all input and reporting requirements.

RHO Residential has a proven record of success along with competitive compensation and an excellent benefits package which includes medical, dental, vision, FSA, company paid life insurance, supplemental insurance programs, 401(k) and discretionary match.

RHO Residential is an equal opportunity/affirmative action employer. RHO Residential does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, gender identity or expression,military status or any other category protected by federal, state or other law applicable in the location of employment.