Director, Operations

Furniture Marketing Group; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Furniture Marketing Group in the Dallas area (Plano HQ) seeks a Director of Operations to oversee day-to-day operations, ensuring efficient delivery of products and services for current accounts and new client projects.

Lead operations and account management teams, develop policies to optimize efficiency, and coordinate large-scale furniture installations from start to finish while guiding a high-performing team toward growth and profitability.

Responsibilities

• Provide strategic leadership and direction to the operations and account management teams.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency.
• Oversee procurement and management of inventory, ensuring timely availability of products.
• Collaborate with suppliers to negotiate contracts, monitor performance, and maintain relationships.
• Oversee coordination of large-scale furniture installation projects from inception to completion.
• Work with sales and design teams to ensure projects align with client expectations and specifications.
• Recruit, train, and manage a high-performing team.
• Foster a positive and collaborative work environment and growth.
• Develop and manage operational KPIs and identify opportunities for profitability.
• Collaborate with sales and customer service teams to address client needs and concerns.
• Ensure a high level of client satisfaction through effective communication and problem resolution.

Job description

Job Details: Job Location: Dallas Headquarters - Plano, TX 75093, The Director of Operations in a contract furniture dealership plays a critical role in overseeing the day-to-day operations and ensuring the efficient delivery of products and services. This position has direct responsibility for the delivery and execution of current accounts along with new client projects. Direct reports include Account Managers, Corporate Accounts, Sales Support, and Project Management.

Responsibilities:

Operational Leadership:

• Provide strategic leadership and direction to the operations and account management teams.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency.

Process oversight:

• Oversee the procurement and management of inventory, ensuring timely availability of products.
• Collaborate with suppliers to negotiate contracts, monitor performance, and maintain strong relationships.

Project Management:

• Oversee coordination and management of large-scale furniture installation projects from inception to completion.
• Work closely with the sales and design teams to ensure projects align with client expectations and specifications.

Team Management:

• Recruit, train, and manage a high-performing team.
• Foster a positive and collaborative work environment, encouraging professional development and growth.

Manage Operational KPIs:

• Develop and manage the operational KPIs such as reduction of cost onlys and improved accuracy.
• Identify opportunities for improved profitability.

Client Relations:

• Collaborate with the sales and customer service teams to address client needs and concerns.
• Ensure a high level of client satisfaction through effective communication and problem resolution.