Director Operations

The Unbound Collection by Hyatt; Oakland (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading luxury hotel is looking for a Director of Operations to manage the hotel's overall operations. The ideal candidate will ensure adherence to established standards and maximize profitability while developing staff. This role calls for a strategic leader with significant experience in hotel management and a passion for excellence in guest services.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Qualifications

• At least 4 years of related experience in hospitality management.
• Strong financial acumen including budgeting and profitability.
• Alcohol awareness certification.

Responsibilities

• Manages all sources of revenue, ensuring each department is profitable.
• Creates local and national marketing and pricing strategies.
• Produces monthly financial reports and manages hotel budgets.

Skills

Leadership

Problem Solving

Communication

Attention to Detail

Organizational Ability

Education

Bachelor's degree in hospitality or related field

Job description

Join to apply for the Director Operations role at The Unbound Collection by Hyatt

1 day ago Be among the first 25 applicants

Join to apply for the Director Operations role at The Unbound Collection by Hyatt

Get AI-powered advice on this job and more exclusive features.

In partnership with the General Manager, the Director Operations manages the overall operation of the hotel through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to company and franchise standards and policies by performing the following duties. The majority of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be assisting the sales force in developing and implementing effective sales and marketing strategies. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Qualifications

• Bachelor's degree or previous experience in the hotel hospitality field required.
• At least 4 years of related experience and/or training or equivalent combination of education and experience is required.
• Mathematical skills are needed including, but not limited to basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
• Alcohol awareness certification. General Manager and/or other certification as required by franchise.
• Strong leadership skills with strong oral and written communication skills.
• Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge
• Comfortable working in fast paced environment and willingness to be on call when away from work.
  
  

Responsibilities

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
• Creates the hotel's annual budget and monitors the performance of the hotel throughout the year.
• Produces monthly financial reports and knows at all times where the hotel stands against budget.
• Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Completes a property Quality Assurance and franchise review semi-quarterly.
• Reviews GM's marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
• Completes a direct bill audit semi-quarterly.
• Implements programs that meet corporate goals and objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Conducts area meetings semi-annually.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Other duties as assigned by supervisor or management
  
  

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND To us, Oakland means innovation, adventure, and restless creativity. At Kissel Uptown Oakland, stay in the core of the city’s most vibrant district, Uptown, the center of an eclectic arts and entertainment scene. Our story and this hotel honor the city’s past by celebrating a thriving Oakland of the present. This restored and reimagined building embraces the neighborhood’s history and spirit with grand Beaux-Arts architecture—towering columns, locally-commissioned artworks, bold décor, and plentiful natural light. Here, guests are steps away from entertainment, shopping, dining and gathering spaces for the city’s ardent innovators, artists, and mavericks. We’re adjacent to the diverse restaurants and venues at The Hive, and a short walk from Art Deco landmarks like the Fox Theater. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at The Unbound Collection by Hyatt by 2x

Sign in to set job alerts for “Director of Operations” roles.

Senior Operations Manager, Talent Strategic Initiatives

Strategy & Operations Manager, Office of the CEO

San Francisco, CA $170,000.00-$200,000.00 1 day ago

Partner Operations Manager, YouTube Top Media

VP of Asset Management (Affordable Housing)

Interested in future opportunities with SirenOpt?

Senior Strategic Operations Manager, Grocery and Retail

Associate Customer Success Manager (HVLT)

San Francisco, CA $110,000.00-$150,000.00 2 days ago

Business Operations Manager, Credit Card

San Francisco, CA $108,800.00-$204,000.00 5 days ago

Director, Digital Innovation and Operations

Menlo Park, CA $113,000.00-$163,000.00 1 hour ago

Go-To-Market Sales Strategy & Operations Senior Associate

Sales Operations Associate - Strategic Accounts, LinkedIn Marketing Solutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.