Director, Operations

Brobston Group; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Brobston Group in New York seeks a Director of Operations to lead store processes, execution, and a consistent customer experience across locations. You will develop the management team, drive operational efficiency, and partner with store leadership to deliver measurable sales and profitability results every day.

Responsibilities include recruiting, developing, and retaining support leaders; championing service, loyalty, and a clean, safe, easy-to-shop store; managing inventory and shrink; and

Qualifications

• High school diploma or equivalent required.
• No experience required.
• Ability to walk, stand, reach, crouch, climb ladders, and frequently lift or move up to 25 pounds.
• Ability to use computers, handheld equipment, and cash registers to perform job functions.

Responsibilities

• Recruit, develop, and retain support leaders while building engagement, inclusion, and a strong team culture.
• Champion customer service, loyalty, and a clean, safe, easy-to-shop store environment.
• Manage inventory, shortage reduction, merchandise protection, audit compliance, and workload completion.
• Drive sales and financial performance by managing expenses, labor, productivity, and merchandising execution.
• Partner with store executives to monitor business results, improve processes, and ensure operational best practices.

Skills

Leadership

Team development

Operational excellence

Education

High school diploma

Tools

Cash registers

Computers

Handheld devices

Job description

Summary

The Director of Operations leads store processes and execution to support sales, profitability, and a consistent customer experience. This role develops the management team, drives operational efficiency, and partners with store leadership to deliver business results.

Responsibilities

• Recruit, develop, and retain support leaders while building engagement, inclusion, and a strong team culture.
• Champion customer service, loyalty, and a clean, safe, easy-to-shop store environment.
• Manage inventory, shortage reduction, merchandise protection, audit compliance, and workload completion.
• Drive sales and financial performance by managing expenses, labor, productivity, and merchandising execution.
• Partner with store executives to monitor business results, improve processes, and ensure operational best practices.

Requirements

• High school diploma or equivalent required.
• No experience required.
• Ability to walk, stand, reach, crouch, climb ladders, and frequently lift or move up to 25 pounds.
• Ability to use computers, handheld equipment, and cash registers to perform job functions.