Director, Operations

RXO, Inc.; Dublin (CA); On-site; USD 120,000 - 130,000; Full time

Job summary

RXO, Inc. seeks a Director of Operations in Brokerage to lead the brokerage product line and act as the functional lead for strategic development within the market. You will drive growth with established customers, ensure efficient operations, and champion RXO values across the organization.

The role requires 7 years in carrier/3PL operations, a Bachelor’s degree, and strong leadership, sales, and interpersonal skills to develop and mentor teams while expanding new business opportunities.

Qualifications

• 7 years of experience in operations for a carrier, freight forwarder/NVO and/or consolidator/3PL.

Responsibilities

• Direct and manage all types of brokerage services in the branch.
• Meet or exceed business and profit growth targets; own product P&L at the branch level.
• Establish and ensure operational implementation and compliance with processes for handling the freight product.
• Maintain strategic relationships with vendors, including pricing and service standards; coordinate with vendor base for RXO goals.
• Ensure compliance with applicable laws and regulations.
• Assist Sales in developing new customers in the market and onboarding those customers to operations.
• Develop and implement new product and service offerings to meet customer needs.
• Direct, develop and train sales and operations teams to meet KPIs.

Skills

Leadership in operations

Brokerage operations

Strategic development

Vendor relationship management

P&L accountability

Education

Bachelor’s degree

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $120,000 - $130,000 salary base + quarterly bonus The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Director, Operations in Brokerage at RXO, you will provide leadership for our brokerage products, act as the functional lead for strategic development within the overall market and enhance and grow new business opportunities with established customers. We’ll count on your skills and years of experience to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations, and a bright future for yourself and RXO.

What your day-to-day will look like:

• Direct and manage all types of brokerage services in the branch.
• Meet or exceed established business and profit growth targets; remain accountable for product P&L at the branch level.
• Establish and ensure operational implementation and compliance with processes and procedures for handling the freight product.
• Maintain strategic relationships with appropriate vendors, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with RXO goals and objectives.
• Ensure compliance with all applicable laws and regulations.
• Assist Sales in developing new customers in the market and onboarding those customers to operations.
• Develop and implement new product and service offerings to meet customer needs in alignment with their goals and objectives.
• Direct, develop and train sales and operations teams to ensure individual and branch KPIs are met.

At a minimum you’ll need:

• 7 years of experience in operations for a carrier, freight forwarder/NVO and/or consolidator/Third-Party Logistics (3PL) organization

It’d be great if you also have:

• Bachelor’s degree
• Management experience
• Sales experience
• Excellent interpersonal skills with experience developing, managing, leading and communicating effectively

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.