Director, Operational Resilience

NAC Voya Services Company; Atlanta (GA); Hybrid; USD 137,000 - 169,000; Full time

Benefits offered by this job

Health, dental, vision and life

401(k) with matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Director of Operational Resilience to lead the enterprise-wide resilience program.

You will implement and mature a comprehensive framework, coordinating across business, technology, risk, compliance, cybersecurity, and vendor management teams to ensure critical services endure disruptions. The role requires building executive sponsorship, aligning stakeholders, and driving change management to embed resilience by 2028.

Qualifications

• Education: Bachelor's degree or equivalent.
• 8+ years in risk/operational resilience, business continuity or related fields.
• Experience leading cross-functional programs and working with executive leadership.

Responsibilities

• Lead and mature the Operational Resilience Framework across the enterprise.
• Develop a multi-year roadmap to embed resilience organization-wide.
• Establish governance, procedures, standards and metrics; monitor maturity and drive improvements.

Skills

Executive presence

Stakeholder management

Strategic thinking

Problem solving

Change management

Education

Bachelor's degree in Business, Risk Management, IT, Finance, Operations

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together – with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Position Summary

The Director, Operational Resilience will lead the implementation and maturation of Voya's enterprise Operational Resilience Framework, ensuring the organization can continue delivering critical services during disruptive events while minimizing customer and business impact. This role reports to the VP, Global Business Resiliency & Strategy and will serve as the primary program leader responsible for embedding Operational Resilience across the enterprise by 2028. Working across business, technology, risk, compliance, cybersecurity, vendor management, and operations teams, the Director will establish governance, facilitate stakeholder alignment, coordinate end-to-end service mapping, oversee resilience testing, and drive continuous improvement. The successful candidate will be a strategic leader and skilled change agent capable of influencing senior stakeholders, building consensus across complex organizations, and translating resilience objectives into practical business outcomes, with experience implementing operational resilience frameworks.

Primary Responsibilities

• Operational Resilience Program Leadership Lead implementation and ongoing evolution of the Operational Resilience Framework.
• Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise.
• Establish governance structures, operating procedures, standards, and performance metrics.
• Monitor program maturity and recommend capability improvements.
• Stakeholder Engagement & Organizational Change Develop strong partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions.
• Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles.
• Facilitate workshops, steering committees, governance forums, and decision-making sessions.
• Lead communication and change management activities necessary for sustained program adoption.
• Influence outcomes across a highly matrixed organization without direct authority.
• Important Business Services & Dependency Mapping Coordinate identification and governance of Important Business Services.
• Facilitate cross-functional mapping of critical services and supporting dependencies.
• Partner with subject matter experts to identify vulnerabilities, recovery challenges, and resiliency gaps.
• Maintain visibility into service interdependencies and associated risks.
• Impact Tolerances & Resilience Testing Facilitate development of impact tolerance recommendations and associated resilience objectives.
• Coordinate enterprise testing exercises and scenario-based assessments.
• Track findings, vulnerabilities, remediation activities, and program improvements.
• Report resilience performance and program status to leadership.
• Governance, Risk & Reporting Prepare executive reporting and presentations for governance committees.
• Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives.
• Support assessments, reviews, and regulatory readiness activities.
• Establish meaningful metrics and reporting to demonstrate program effectiveness.

Required Qualifications

• Education Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field. Equivalent combination of education and experience considered.
• Experience 8-12 years of experience in one or more of the following areas: Operational Resilience Business Continuity Enterprise Risk Management Technology Risk Operational Risk.
• 5+ years leading cross-functional programs or strategic initiatives.
• Experience working with executive and senior leadership teams.
• Experience driving change across multiple stakeholder groups.
• Experience developing governance frameworks, policies, processes, or operating models.

Preferred Qualifications

• Experience implementing or supporting an Operational Resilience program.
• Financial services, insurance, banking, asset management, or highly regulated industry experience.
• Experience facilitating enterprise-wide workshops and stakeholder engagement efforts.
• Experience with process mapping, service mapping, or dependency analysis.

Critical Competencies

• Leadership & Influence Executive presence Stakeholder management Relationship building Consensus building Influence without authority Strategic & Analytical Thinking Enterprise mindset Problem solving Risk identification Decision facilitation Prioritization Program Execution Program management Organizational change management Governance management Workshop facilitation Delivery focus Communication Executive communications Presentation skills Facilitation and negotiation Written communication Storytelling and change advocacy

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $136,560 - $168,560

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.