Sr. Benefits Analyst

Voya Financial, Inc.; Atlanta (GA); Hybrid; USD 89,000 - 149,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. seeks a Senior Retirement & Benefits Analyst to lead administration of retirement programs and enhance participant experience.

You will partner with payroll, HR, legal, and external vendors to ensure accurate plan operation and regulatory compliance. Responsibilities include overseeing 401(k), pension, SERP and DCSP programs, driving process improvements, and managing vendor relationships while delivering high-quality service that supports employees' financial well-being.

Qualifications

• 5-8+ years of employee benefits experience with meaningful responsibility for retirement and savings programs.
• Experience administering 401(k), pension, non-qualified deferred compensation (DCSP), and/or SERP programs.
• Experience supporting benefits operations within a public company, financial services, fintech, insurance, banking, or similarly regulated environment preferred.
• Strong analytical, project management, and vendor management skills.
• Advanced Excel and benefits systems/HRIS experience preferred.

Responsibilities

• Oversee administration of retirement programs including 401(k), pension, DCSP, and SERP.
• Support benefits operations within a public company and financial services environment.
• Coordinate with recordkeepers, trustees, consultants, payroll, finance, and HR operations.
• Manage vendor relationships, service reviews, and issue resolution.
• Lead benefits communications projects and annual enrollment activities.

Skills

Retirement plan knowledge

Analytical skills

Project coordination

Vendor management

Advanced Excel

Education

CEBS / QKA / QPA

Tools

HRIS systems

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

Start your Voyage – The Senior Retirement & Benefits Analyst supports the administration and ongoing management of Voya's retirement programs, with a primary focus on 401(k) plan administration, retirement operations, vendor management, participant support, regulatory compliance, and program enhancements. Reporting to the Assistant Vice President, Benefits Strategy & Governance, this role helps ensure retirement programs are administered accurately, efficiently, and in accordance with plan provisions and regulatory requirements. The role partners closely with recordkeepers, trustees, consultants, Payroll, Finance, Legal, HR Operations, People Systems, Procurement, and external service providers to support day-to-day operations, coordinate projects, resolve issues, and improve the employee experience. The successful candidate will bring strong retirement plan knowledge, analytical skills, operational discipline, and project coordination capabilities, with a focus on delivering high-quality service and supporting employees' financial well-being.

Broad benefits administration role supporting health, welfare, retirement, disability, life, reimbursement, and financial well-being programs. Serves as a primary administrator for retirement programs, including 401(k), pension, non-qualified deferred compensation plans (NQDC/DCSP), and SERP arrangements, while supporting overall benefits operations. Manages and administers benefits programs within established processes, ensuring accurate execution, participant support, and operational excellence.

Demonstrates strong knowledge of defined contribution, defined benefit, and non-qualified retirement plans, including plan administration, participant transactions, compliance requirements, and vendor operations. Coordinates with recordkeepers, trustees, consultants, payroll, finance, legal, and HR operations partners to support retirement and benefits administration. Manages vendor relationships, operational activities, escalations, service reviews, reconciliations, and issue resolution across multiple benefit programs.

Serves as project manager for benefits communications, HRIS initiatives, system enhancements, annual enrollment activities, and benefits-related projects. Maintains compliance documentation, plan amendments, regulatory filings, audits, testing support, fiduciary governance materials, and ongoing monitoring of ERISA, IRS, DOL, and 409A requirements. Produces reports, dashboards, analyses, and financial reviews supporting benefits administration, vendor performance, program governance, and cost management.

Supports benefit programs within a publicly traded, mid-sized financial services and technology-forward organization, balancing regulatory compliance with a modern employee experience. Partners with internal stakeholders to drive process improvement, automation, data quality, and operational efficiencies across benefit platforms and vendor ecosystems. Provides project direction, training, support, and functional guidance as needed.

Required Experience

5-8+ years of employee benefits experience, with meaningful responsibility for retirement and savings programs.

• Experience administering 401(k), pension, non-qualified deferred compensation (DCSP), and/or SERP programs.
• Experience supporting benefits operations within a public company, financial services, fintech, insurance, banking, or similarly regulated environment preferred.
• Strong analytical, project management, and vendor management skills.
• Advanced Excel and benefits systems/HRIS experience preferred.

Preferred Credentials

CEBS, QKA, QPA, or other retirement/benefits-related certification preferred.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $89,170 - $148,650 USD

Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision‑making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work‑life balance and still allowing the benefit of in‑person collaboration. Some functions will continue to be 100% on‑site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work Institute as a Great Place to Work for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.