HR AI Solutions Analyst - Workday
NAC Voya Services Company
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Job summary
Voya Financial, Inc. is seeking an HR AI Solutions Analyst – Workday to build the next generation of People Systems with Workday at the core.
The role blends hands-on Workday configuration with AI and agent development, low-code solutions, and intelligent automation to deliver scalable experiences across the employee lifecycle. You will partner with HR stakeholders, People Systems, technology teams, and business leaders to translate needs into scalable configurations, governance, and measurable
Qualifications
- 5+ years of experience supporting HR technology, Workday, or enterprise applications.
- Hands-on experience gathering requirements, configuring systems, and delivering technology solutions.
- Experience with HR business processes and translating business needs into scalable solutions.
- Experience leading projects or solution delivery from requirements through production.
- Strong analytical, problem-solving, documentation, and stakeholder-partnership skills.
- Ability and interest to learn emerging AI, low-code, and Workday platform capabilities quickly.
Responsibilities
- Workday AI, Agents & Extend Design, build, test, deploy, and support AI-enabled solutions for HR processes and employee experiences.
- Build and tune Workday-native agents and intelligent experiences within Workday security and processes.
- Develop solutions using Workday Extend, Workday Build, Developer Agent, and other Workday platform capabilities.
- Support agent orchestration, knowledge retrieval, workflow execution, monitoring, and optimization.
- Establish reusable patterns, standards, inventory, and governance for HR agents and AI-enabled solutions.
- Evaluate where Workday-native agents, Microsoft Copilot, or other enterprise technologies fit based on business needs.
Skills
Tools
Job description
Get to Know the Opportunity:
The HR AI Solutions Analyst – Workday will help build the next generation of Voya’s People Systems, with Workday as the core system of record and AI agents, Workday Extend, low-code solutions, and intelligent automation as the experience and execution layer. This role combines hands‑on Workday configuration with AI and agent development, workflow automation, solution engineering, and product‑oriented delivery. The analyst will help evolve traditional HR technology support into a more proactive model focused on intelligent experiences, scalable automation, and measurable business outcomes. The successful candidate will partner with HR stakeholders, People Systems, technology teams, and business leaders to identify opportunities to simplify processes, improve employee and manager experiences, and deliver solutions that can scale across the employee lifecycle.
- Workday AI, Agents & Extend Design, build, test, deploy, and support AI‑enabled solutions for HR processes and employee experiences.
- Build and tune Workday‑native agents and intelligent experiences that operate within Workday security and business processes.
- Develop solutions using Workday Extend, Workday Build, Developer Agent, and other emerging Workday platform capabilities.
- Support agent orchestration, knowledge retrieval, workflow execution, monitoring, and ongoing optimization.
- Help establish reusable patterns, standards, inventory, and governance for HR agents and AI‑enabled solutions.
- Evaluate where Workday‑native agents, Microsoft Copilot, or other enterprise technologies are the best fit based on the business need.
- Configure and support Workday across areas such as Core HCM, Performance, Recruiting, Learning, Talent, Reporting, or related capabilities.
- Translate business needs into scalable Workday configurations and platform solutions rather than one‑time fixes.
- Support Workday releases, testing, production deployments, security considerations, and change initiatives.
- Leverage APIs, integrations, data services, and Workday orchestration capabilities to connect processes and enable intelligent automation.
- Partner across functional and technical teams to ensure solutions are supportable, secure, and aligned with enterprise standards.
- Analyze HR processes and identify opportunities to simplify, automate, or redesign work before introducing new technology.
- Design end‑to‑end digital workflows across the employee lifecycle.
- Reduce manual activities through agents, low‑code solutions, workflow orchestration, and automation.
- Help transition operational work toward agent‑assisted processing, proactive monitoring, and exception‑based support.
- Use data and process insights to continuously improve employee, manager, and HR experiences.
- Partner with business stakeholders to define requirements, priorities, roadmaps, and expected outcomes.
- Facilitate discovery sessions and solution design workshops.
- Lead assigned solutions from concept and prototype through testing, deployment, adoption, and ongoing optimization.
- Document solutions so they can be maintained and supported across the team.
- Measure adoption, effectiveness, efficiency gains, and business value after implementation.
- Support AI governance, security, privacy, risk, and compliance requirements.
- Ensure solutions respect Workday and enterprise security models and provide users only the information and actions appropriate to their access.
- Participate in reviews and approvals required for new AI capabilities.
- Monitor deployed agents and automations for quality, usage, exceptions, and opportunities for improvement.
- 5+ years of experience supporting HR technology, Workday, or enterprise business applications.
- Hands‑on experience gathering requirements, configuring systems, and delivering technology solutions.
- Experience with HR business processes and translating business needs into scalable solutions.
- Experience leading projects, workstreams, or solution delivery from requirements through production.
- Strong analytical, problem‑solving, documentation, and stakeholder‑partnership skills.
- Ability and interest to learn emerging AI, low‑code, and Workday platform capabilities quickly.
- Experience configuring one or more Workday functional areas such as Core HCM, Performance, Talent, Learning, or Reporting.
- Experience with Workday Extend, Workday Build, Developer Agent, Orchestrate, or Workday AI capabilities.
- Experience with Microsoft Copilot Studio, Power Automate, Power Apps, or other low‑code and agent‑development platforms.
- Experience designing AI agents, workflow automation, or intelligent self‑service experiences.
- Knowledge of APIs, integrations, security, data services, and enterprise architecture concepts.
- Experience working in a product‑oriented HR technology operating model and measuring adoption or business outcomes.
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long‑term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked.
$100,070 - $157,470 USD
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well‑reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision‑making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work‑life balance and still allowing the benefit of in‑person collaboration. Some functions will continue to be 100% on‑site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.
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