Director, Operational Efficiency & Technology Innovation

MMS; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

MMS is seeking a Director of Operational Efficiency & Technology Innovation in the United States. You will drive AI strategy, oversee technology innovation, and partner with service line leaders to improve operational efficiency, quality, and business outcomes.

You will lead cross-functional teams, govern AI initiatives, ensure regulatory compliance, and represent MMS in industry collaborations and client discussions to advance digital transformation across our CRO services.

Qualifications

• Minimum 10 years in technology innovation, operational excellence, digital transformation, AI, or related field.
• Hands-on experience driving AI strategy, AI technologies, automation, or ML solutions.
• Strong understanding of AI/ML and practical applications to improve operations.
• Experience in pharma/biotech/CRO/healthcare or regulated industry preferred.
• Demonstrated ability to lead cross-functional initiatives and drive organisational change.

Responsibilities

• Drive evaluation, development, and implementation of AI, ML, automation and emerging technologies across MMS service lines.
• Improve operational efficiency, service delivery, and innovation via process optimization and automation.
• Establish AI governance, risk management frameworks, and regulatory/compliance practices with Quality, Regulatory, IT and leadership.
• Lead cross-functional teams and influence stakeholders across Biometrics, Medical Writing, Pharmacovigilance, Regulatory and other functions.
• Represent MMS in industry groups, conferences, client meetings, and technology partnerships related to AI and digital transformation.

Skills

AI strategy

Automation implementation

Cross-functional leadership

Change management

Regulatory compliance

Job description

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is an award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work® Certified organization, recognized for our exceptional culture and industry-leading employee retention. We support the pharmaceutical, biotech, and medical device industries with our proven scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit www.mmsholdings.com or follow MMS on LinkedIn.

Please Note: The final title for this position will be determined based on the successful candidate's experience, background, and qualifications. As this is a newly created strategic role, the final scope of responsibilities and job description will be confirmed with candidates progressing to the final stage of the interview process.

Position Summary

The Director of Operational Efficiency & Technology Innovation will focus on advancing artificial intelligence and emerging technologies across MMS by building cross-functional strategies that improve operational efficiency, quality, and business outcomes. This role will partner closely with operational service line leaders to identify opportunities for AI adoption, drive organizational change, and implement innovative technology solutions while ensuring appropriate governance and regulatory compliance.

Core Responsibilities

• Technology Innovation: Drive the evaluation, development, and implementation of AI, machine learning, automation, and emerging technologies to improve operational efficiency, service delivery, and innovation across all MMS service lines
• Process and Automation Efficiency: Focus on efficiency and quality gains through process optimization and automation (e.g., cost savings, speed to delivery, enhanced quality, improved employee experience, and scalable operations)
• Governance and Compliance: Serve as a key opinion leader on the AI Steering Committee. Partner with Quality, Regulatory, IT, and business leaders to establish AI governance, risk management frameworks, validation approaches, and compliance with applicable regulations and industry standards
• Cross-Functional Leadership: Partner with operational service line leaders and Data Science team to identify technology opportunities, drive AI adoption, and lead change management initiatives across multidisciplinary teams (e.g., Biometrics, Medical Writing, Pharmacovigilance, Regulatory, and other operational functions)
• External Engagement: Represent MMS in industry consortiums, scientific conferences, client meetings, and strategic technology partnerships related to AI, automation, and digital transformation

Requirements

• Minimum of 10 years of experience in technology innovation, operational excellence, digital transformation, artificial intelligence, or a related field
• Significant hands‑on experience driving AI strategy, implementing AI technologies, AI agents, automation, or machine learning solutions within an enterprise environment
• Strong understanding of artificial intelligence, machine learning, automation technologies, and their practical application to improve business operations
• Experience within the pharmaceutical, biotechnology, CRO, healthcare, or another regulated industry is strongly preferred
• Technical experience or understanding of clinical trial implementation, biometrics, or related operational functions is preferred but not required
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across all levels of the organization
• Ability to anticipate and effectively resolve complex business and client challenges
• Demonstrated managerial and leadership experience with a proven ability to drive organizational change and innovation