Director, MLR Excellence & Digital Enablement

Becton Dickinson; Franklin Lakes (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

BD in Franklin Lakes, NJ, seeks a Director, MLR Excellence & Digital Enablement to lead transformation of Medical, Legal, and Regulatory review via digital platforms and AI-enabled solutions. You will own the global MLR process standard, SOPs, cycle-time and quality dashboards, and drive regional adoption to maximize centralized capability.

This role partners across Marketing, Legal, Regulatory, Medical and Commercial teams to deliver data-driven decisions and continuous improvement in

Qualifications

• Bachelor's degree required; MBA preferred.
• 10+ years in marketing or marketing operations in regulated healthcare.

Responsibilities

• Define and execute the MLR tech and process roadmap.
• Lead AI-enabled content review, automation, and workflow solutions.
• Establish standardized MLR processes, metrics, and dashboards across geographies.
• Drive process harmonization to reduce cycle times while maintaining compliance.
• Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance workflows.

Skills

MLR governance

AI automation

Workflow design

Data analytics

Digital product mgmt

Change leadership

Agile delivery

Stakeholder mgmt

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

Veeva PromoMats

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Director, MLR Excellence & Digital Enablement leads BD's transformation of Medical, Legal, and Regulatory (MLR) review through the integration of digital platforms, AI-enabled solutions, and standardized global processes. Responsible for advancing MLR efficiency, compliance, and scalability by driving technology adoption, workflow optimization, governance, and data-driven decision-making across the enterprise.

The Director will own the process standard itself. That means the SOPs, the cycle-time and quality metrics, the dashboards that make rework visible to business unit and regional leadership, and the root-cause analysis that tells us where the time actually goes before anyone redesigns anything. Regional adoption is a crucial part of the job: the measure of success is that regions use the central capability instead of building local equivalents.

The Director partners across Marketing, Legal, Regulatory, Medical, and Commercial teams and operates as a global center of excellence leader, enabling consistent ways of working across Businesses and Regions.

Success Profile

• Own BD's global end-to-end MLR process standard, spanning content review and approval, localization and translation, and in-region and in-country approval, together with the operating documentation behind it.
• Autonomous approval running in production for low-risk content categories, with the rules, thresholds, audit trail, and signature handling agreed with Regulatory Affairs and operating across regions.
• A 90% reduction in the overall approval timeline from content creation to in-market approval, measured against a published baseline.

Key Responsibilities

• Define and execute the MLR technology and process roadmap, aligning business requirements with regulatory and compliance objectives.
• Lead implementation and continuous optimization of AI-enabled content review, automation, and workflow management solutions.
• Establish and govern standardized MLR processes, operating procedures, metrics, and performance dashboards across business units and geographies.
• Drive process harmonization, simplification, and continuous improvement to reduce cycle times while maintaining compliance and quality standards.
• Partner with Regulatory, Legal, Medical, IT, and Marketing stakeholders to enhance end-to-end content approval workflows and user experience.
• Leverage data analytics and process intelligence tools to identify bottlenecks, monitor performance, and accelerate review effectiveness.
• Champion emerging technologies, including generative AI, machine learning, workflow automation, and digital collaboration platforms to modernize the MLR ecosystem.
• Build organizational capabilities in digital fluency, AI adoption, process excellence, and change management.

Skills and Competencies

• MLR governance, compliance, and operational excellence
• AI and advanced automation technologies
• Workflow and business process design
• Data analytics and process intelligence
• Digital product and platform management
• Change leadership and technology adoption
• Agile delivery and continuous improvement
• Cross-functional stakeholder management

Education, Qualifications, and Experience Education

• Bachelor's degree required
• MBA or advanced degree preferred

Qualifications

• 10+ years of experience in marketing or marketing operations within MedTech, pharmaceutical, biotechnology, or other regulated healthcare environments.
• Direct experience in Medical, Legal, and Regulatory (MLR) review, regulatory affairs, or compliant marketing operations, with hands-on expertise in Veeva PromoMats or a comparable promotional review system preferred.
• Proven track record of improving promotional review efficiency, quality, and compliance outcomes.
• Demonstrated expertise in process mapping, workflow design, root cause analysis, and continuous improvement within compliance-driven processes.
• Proven experience implementing technology and AI solutions within regulated marketing environments, including the organizational change management required to drive adoption and sustained impact.
• Demonstrated success designing, building, or deploying AI-enabled workflows, intelligent automations, assistants, or agents that deliver measurable business value, coupled with sound judgment regarding appropriate and effective AI use cases.
• Strong analytical mindset with the ability to leverage data to optimize processes, influence decision-making, and confidently present recommendati