Director, Oncology Patient Support Operations New Redwood City, California, United States

Corcept Therapeutics Inc; Redwood City (CA); On-site; USD 186,000 - 274,000; Full time

Job summary

A leading biopharmaceutical company in Redwood City is seeking a Director of Oncology Patient Support Operations. This role involves leading the design and implementation of a patient support program, ensuring timely access to therapy, and delivering a positive experience for patients and providers. The ideal candidate will have extensive experience in patient support services and oncology, with strong leadership and strategic skills.

Qualifications

• 10-15 years of pharmaceutical experience, oncology experience preferred.
• 6 years of experience leading patient access program operations.

Responsibilities

• Lead design and implementation of patient support program for oncology.
• Drive strategic development and operational excellence of patient services.
• Oversee vendor performance and manage patient services budget.

Skills

Strategic Thinking

Leadership

Communication

Education

Pharmaceutical Experience

Oncology Experience

Job description

Director, Oncology Patient Support Operations

Redwood City, California, United States

Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.

In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushing’s syndrome).

Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.

What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.

We are currently seeking a dynamic, highly motivated, and experienced individual for the position ofDirector of Oncology Patient Support Operations.

The Director of Oncology Patient Support Operations will lead the design, build and implementation of an industry-leading patient support program as part of the launch of Corcept’s Oncology franchise.

The Director of Oncology Patient Support Operations will drive the strategic development and operational excellence of our Oncology patient services to ensure timely access to therapy and deliver a positive experience for patients and providers.

This position will be responsible for patient services strategy, day-to-day operations, vendor performance and will lead the Patient Services team. This position will work closely with other cross-functional teams to deliver solutions for patients aligned to strategic imperatives and will serve as a subject matter expert on hub and patient services within the organization.

The ideal candidate brings deep operational experience in Patient Support Services and Oncology, complemented by strong program development capabilities, cross-functional leadership, and a solutions-oriented mindset. They are strategic, creative, and agile—equally comfortable setting vision and managing day-to-day operations in a dynamic, fast-paced, and growing environment.

• Strategic Launch Leadership: Drive the strategy, design, and execution of patient services programs in support of the commercial launch of a new oncology therapy, ensuring alignment with overall brand and access objectives
• Patient Services Strategy: Develop comprehensive patient support services including hub services (benefits investigation, prior authorization, and appeals support), quick start/free trial programs, dose replacement programs, field reimbursement managers, Patient Assistance Program (PAP) and copay assistance program
• Operational Excellence & Readiness: Translate strategic goals into actionable business requirements, workflows, and performance KPIs to ensure seamless launch execution and long-term scalability of patient services
• Vendor Strategy & Oversight: Oversee strategic vendor partnerships to build, implement, and manage patient service programs. Ensure operational excellence through rigorous oversight of SOWs, SOPs, training materials, compliance standards, and patient-focused
• Performance Measurement & Reporting: Establish a robust framework for monitoring program effectiveness, patient engagement, and satisfaction. Deliver timely insights and reporting to senior leadership to inform strategic decision-making
• Budget management: Provide oversight of patient support services budget and forecast. Manage program operational and pass-through reimbursement costs. Provide regular reporting to senior leadership
• Cross-functional Collaboration: Serve as a strategic partner to Access Marketing, Brand, Data & Analytics, Legal, Compliance, Medical Affairs, IT, and other cross-functional teams to ensure alignment and integration of patient services within the overall launch strategy
• Compliance & Quality: Ensure all programs adhere to relevant regulatory and legal standards, including HIPAA
• Patient Advocacy & Stakeholder Leadership:Champion the voice of the patient internally and externally, embedding a patient-first mindset across the organization and throughout the therapy lifecycle
• Uphold Corcept’s Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Company’s ethics and patient-first principles

Preferred Skills, Qualifications and Technical Proficiencies:

• Experience leading the launch of patient support programs in Oncology
• Strong background managing vendor partners and programs such as hub services, field reimbursement, free trial, and PAP/copay assistance
• Track record of delivering innovative, tech-enabled solutions to improve patient access
• Strategic thinker with a patient-first mindset
• Skilled in budget management and program forecasting
• Comfortable working in fast-paced, evolving environments
• Proven ability to lead, coach, and deliver results through high-performing teams
• Experience with oral and infused oncology therapies
• Strong communicator with the ability to influence across all levels, internally and externally
• Solid understanding of U.S. healthcare policy, compliance, and regulatory standards
• Willingness to travel (~25%), including to Corcept HQ and vendor sites

Preferred Education and Experience:

• 10-15 years of pharmaceutical experience, oncology experience preferred
• 6 years of experience leading patient access program operations

The pay range that the Company reasonably expects to pay for this headquarters-based position is $186,200 – $273,800; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.

Applicants must be currently authorized to work in the United States on a full-time basis.

For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link .

Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.

Corcept is an Equal Opportunity Employer

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