Director, Omnichannel Service Technology

Fairygodboss; Norfolk (VA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Courageous team collaboration

Commitment to community

Diversity, equity, and inclusion initiatives

Job summary

Fairygodboss is seeking a Director of Service Technology to oversee the success of their communications program, focusing on innovative technology and team leadership.

The ideal candidate will have 8+ years of experience, including skills in Genesys technology and team management. This role emphasizes collaboration, problem-solving, and communication with various stakeholders.

Join a diverse and inclusive workplace that values ethical standards and community impact.

Qualifications

• 8+ years of experience in a similar role.
• At least two years of experience with Genesys or similar technology.
• Experience documenting process flows in PowerPoint or Visio.
• Strong customer service focus.
• Experience leading a technical support team.

Responsibilities

• Lead the HRO's Omni Channel communications program.
• Provide leadership and direction to team members.
• Maintain knowledge of technologies involved in communications.
• Align team with important programs and projects.

Skills

Leadership

Communication

Technical support

Problem-solving

Collaboration

Education

Bachelor's degree or equivalent

Tools

Genesys

PowerPoint

Visio

Job description

Fairygodboss is seeking a Director of Service Technology to oversee the success of their communications program, focusing on innovative technology and team leadership.

The ideal candidate will have 8+ years of experience, including skills in Genesys technology and team management. This role emphasizes collaboration, problem-solving, and communication with various stakeholders.

Join a diverse and inclusive workplace that values ethical standards and community impact.