Director, Omnichannel Excellence, Scientific Education and Evidence Communication

Jobtailor

Nutley (NJ)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Job summary

Jobtailor is seeking a senior omnichannel strategist in Nutley, NJ to translate stakeholder insights into integrated medical education experiences. You will lead design thinking, journey mapping, and cross-functional collaboration to advance omnichannel maturity and educational excellence.

You will partner with Regulatory, Legal, Privacy, and Compliance, drive personalization, apply AI and analytics, and build governance and measurement frameworks while guiding near-term initiatives with

Qualifications

10+ years of demonstrated experience in pharmaceutical, biotechnology, healthcare, Medical Affairs, or customer engagement roles
5+ years of direct omnichannel strategy, customer experience, personalization, journey design, or engagement transformation experience
5+ years of demonstrated Medical Affairs experience including scientific exchange, medical education, and HCP engagement
Demonstrated experience in both management consulting and/or pharmaceutical or biotechnology organizations
Bachelor degree required; advanced degree preferred (PharmD, PhD, MD, MPH, MS, MBA, or related discipline)
Deep understanding of scientific education strategy and the healthcare professional engagement ecosystem
Demonstrated knowledge of the scientific publisher landscape and third-party education platforms
Proven understanding of channel use cases across MSL engagement, medical websites, webinars, congresses, CRM-enabled engagement, email, publishers, peer-to-peer education, and professional social platforms
Subject matter expertise in omnichannel strategy, journey orchestration, personalization, and customer experience design
Proven experience translating strategy into implementation through engagement models, governance, processes, and technology-enabled solutions
Demonstrated success leading highly matrixed cross-functional initiatives and influencing senior stakeholders
Proven experience partnering with Regulatory, Legal, Compliance, and Privacy functions
Proven ability to evaluate appropriate channel roles, content strategies, and engagement approaches based on stakeholder needs
Demonstrated expertise in emerging technologies including AI, predictive analytics, and automation
Strong cross-functional leadership, change management, and organizational capability-building skills
Ability to develop future-ready roadmaps while simultaneously driving near-term implementation and measurable impact
Must work in-office in Nutley, NJ Tuesday, Wednesday, and Thursday every week

Responsibilities

Identify unmet stakeholder needs and translate insights into omnichannel scientific education solutions
Design, champion, integrate, deploy, and measure customer-centric engagement strategies and experiences
Develop near-, mid-, and long-term roadmaps advancing omnichannel maturity and scientific education excellence
Lead omnichannel design thinking, stakeholder journey mapping, and experience design efforts
Integrate MSL engagement, scientific content, digital channels, analytics, publishers, and technology into coordinated journeys
Partner with Regulatory, Legal, Privacy, and Compliance to promote compliant and scientifically balanced interactions
Drive personalization through segmentation, behavioral insights, engagement signals, and customer intelligence
Evaluate and apply emerging technologies including AI, automation, predictive analytics, and advanced engagement platforms
Establish governance frameworks, standards, and best practices for consistent Medical Affairs omnichannel execution
Establish measurement frameworks, KPIs, test-and-learn plans, and optimization strategies
Upskill Medical Affairs teams through workshops, coaching, playbooks, and adoption of omnichannel best practices

Skills

Omnichannel Strategy

Customer Experience Design

Medical Affairs Experience

Stakeholder Engagement

Emerging Technologies

Education

Bachelor Degree

Advanced Degree (PharmD, PhD, MD, MPH, MS, MBA)

Tools

Automation

Advanced Engagement Platforms

Digital Channels

CRM-Enabled Engagement

Job description

Identify unmet stakeholder needs and translate insights into omnichannel scientific education solutions
Design, champion, integrate, deploy, and measure customer-centric engagement strategies and experiences
Develop near-, mid-, and long-term roadmaps advancing omnichannel maturity and scientific education excellence
Lead omnichannel design thinking, stakeholder journey mapping, and experience design efforts
Integrate MSL engagement, scientific content, digital channels, analytics, publishers, and technology into coordinated journeys
Partner with Regulatory, Legal, Privacy, and Compliance to promote compliant and scientifically balanced interactions
Drive personalization through segmentation, behavioral insights, engagement signals, and customer intelligence
Evaluate and apply emerging technologies including AI, automation, predictive analytics, and advanced engagement platforms
Establish governance frameworks, standards, and best practices for consistent Medical Affairs omnichannel execution
Establish measurement frameworks, KPIs, test-and-learn plans, and optimization strategies
Upskill Medical Affairs teams through workshops, coaching, playbooks, and adoption of omnichannel best practices

Requirements

10+ years of demonstrated experience in pharmaceutical, biotechnology, healthcare, Medical Affairs, or customer engagement roles
5+ years of direct omnichannel strategy, customer experience, personalization, journey design, or engagement transformation experience
5+ years of demonstrated Medical Affairs experience including scientific exchange, medical education, and HCP engagement
Demonstrated experience in both management consulting and/or pharmaceutical or biotechnology organizations
Bachelor degree required; advanced degree preferred (PharmD, PhD, MD, MPH, MS, MBA, or related discipline)
Deep understanding of scientific education strategy and the healthcare professional engagement ecosystem
Demonstrated knowledge of the scientific publisher landscape and third-party education platforms
Proven understanding of channel use cases across MSL engagement, medical websites, webinars, congresses, CRM-enabled engagement, email, publishers, peer-to-peer education, and professional social platforms
Subject matter expertise in omnichannel strategy, journey orchestration, personalization, and customer experience design
Proven experience translating strategy into implementation through engagement models, governance, processes, and technology-enabled solutions
Demonstrated success leading highly matrixed cross-functional initiatives and influencing senior stakeholders
Proven experience partnering with Regulatory, Legal, Compliance, and Privacy functions
Proven ability to evaluate appropriate channel roles, content strategies, and engagement approaches based on stakeholder needs
Demonstrated expertise in emerging technologies including AI, predictive analytics, and automation
Strong cross-functional leadership, change management, and organizational capability-building skills
Ability to develop future-ready roadmaps while simultaneously driving near-term implementation and measurable impact
Must work in-office in Nutley, NJ Tuesday, Wednesday, and Thursday every week

Core Competencies

Demonstrates expertise in omnichannel strategy, customer experience design, and scientific education within the healthcare ecosystem. Proven ability to lead cross-functional initiatives, develop engagement models, and implement governance frameworks to enhance Medical Affairs effectiveness.

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