Director, Offerings – Managed & Lifecycle Services

FinOps Weekly; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Unlimited PTO and paid companyolidays

Remote and hybrid work options

Paid bonding leave for eligible roles

Employee discounts and EAP access

Disability and life insurance

Pet insurance

Job summary

NWN.ai seeks a Director of Offerings to scale Managed & Lifecycle Services across cloud, SaaS, and traditional environments. You will lead strategy, standardize catalogs, and drive attach revenue from advise through renewal, partnering with cross-functional teams to align with market needs.

Remote role with ~25% travel nationwide, building pricing clarity, documentation, and scalable processes. Strong background in ITIL/ITSM, FinOps, and revenue analytics is essential.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 10+ years IT experience across diverse environments.
• 10+ years developing business plans, including scoping and roadmaps.
• Strong cross-functional leadership and client-facing communication.
• Fluency in recurring and consumption revenue economics (ARR, net/gross retention).
• Familiarity with ITIL/ITSM frameworks and standards.

Responsibilities

• Define and execute a multi-year services strategy to drive growth and expansion.
• Build a standardized services catalog with tiers, SKUs, LOEs, and pricing constructs.
• Create service documentation with clear SLAs and delivery expectations.
• Shape offering capabilities, roadmaps, and market alignment.
• Present offerings and demonstrations to internal and external stakeholders.
• Collaborate with Sales, Service Delivery, Customer Success, and Finance.
• Support recruiting and develop the offering team.

Skills

Executive leadership

Cross-functional collaboration

Strategic planning

Client-facing communication

Business analysis

Cloud economics

ITIL/ITSM knowledge

Education

Bachelor’s degree / relevant experience

PMP certification

ITIL certification (Foundation–Expert)

ISO/IEC 20000 knowledge

COBIT knowledge

Tools

AWS/Azure/Google Cloud certifications

Experience with EMP data/analytics

Pricing, packaging, and service catalog tooling

Job description

# Director, Offerings – Managed & Lifecycle ServicesUnited StatesFinOpsNot Specified08/07/2026Full-timeRemoteFavoriteAccess Job## Job Description## About the RoleThis director-level role is responsible for growing services attach, adoption, and recurring revenue across NWN’s offerings. It focuses on turning services into a consistent, scalable, and sellable discipline across cloud, SaaS, and traditional environments through standardized packaging, pricing clarity, documentation, and a strong attach motion. The role spans the full customer lifecycle, from advise and design through onboarding, adoption, optimization, renewal, and expansion.The position is built around a Service Delivery Framework that puts people and process first, with the Experience Management Platform (EMP) and data/analytics used as differentiators. It serves as a central alignment point across Offerings, Pre-Sales, Service Delivery, Customer Success, Finance, Sales, and Partners. The role is remote, with duties performed from home or another approved remote location.## Key Responsibilities– Define and execute a multi-year services strategy to support growth, competitiveness, and expansion. – Build a standardized services catalog across offerings, including tiers, SKUs, LOEs, and pricing constructs. – Create and maintain service documentation such as CSDs, addendums, and operations guides, with clear SLAs and delivery expectations. – Shape offering capabilities, positioning, roadmaps, and related materials to keep the portfolio aligned with market and customer needs. – Present offering capabilities and demonstrations internally and externally as needed. – Partner with Service Delivery and Sales to develop demo environments, enablement tools, and proof points. – Coordinate with Offerings, Pre-Sales, Service Delivery, Customer Success, Finance, Sales, and Partners. – Communicate offering performance and roadmap updates to executive and leadership teams. – Support team development and participate in recruiting top talent. – Foster strong, professional working relationships and a collaborative team culture.## Required Skills– Bachelor’s degree in Arts/Sciences or relevant experience. – 10+ years of IT experience. – 10+ years developing business plans, including project scopes, statements of work, bills of materials, service cost estimates, roadmaps, and related documents. – 10+ years working with cross-functional teams and staff at all levels. – Exceptional client-facing, internal communication, and interpersonal skills. – Ability to collect and develop business and technical requirements in a business analyst-type capacity. – Strong business acumen, including the ability to read financials and make informed decisions. – Experience leading, managing, and transforming offerings to stay aligned with market and customer needs. – Fluency in recurring and consumption revenue economics, including ARR and net/gross revenue retention. – Deep ITIL and ITSM expertise across incident, problem, change, configuration, and service-level management. – Experience with AI-enabled design and delivery, automation, and cross-platform analytics. – Ability to travel nationally approximately 25% of the time. – PMP certification or another technical certification. – ITIL certification from Foundation through Expert. – Familiarity with ISO/IEC 20000, COBIT, or SRE/DevOps practices. – Cloud and FinOps certifications for AWS, Azure, or Google Cloud.## Cloud Platforms & Technologies– \*\*Cloud Providers:\*\* AWS, Azure, Google Cloud – \*\*Cloud Models & Environments:\*\* cloud, SaaS, as-a-service, hybrid, multi-cloud, migration/modernization, SaaS lifecycle, entitlement management – \*\*FinOps & Revenue Concepts:\*\* cloud cost optimization, FinOps, ARR, net revenue retention, gross revenue retention – \*\*Service Management & Frameworks:\*\* ITIL, ITSM, ISO/IEC 20000, COBIT, SRE/DevOps – \*\*Platforms & Analytics:\*\* Experience Management Platform (EMP), data/analytics, cross-platform analytics, AI-enabled design and delivery, automation## FinOps Responsibilities– Apply cloud cost optimization principles to services and offerings. – Use offering financials to support informed decision-making. – Support recurring and consumption-based revenue models, including ARR and retention metrics. – Contribute to the generation and recognition of offering revenue. – Review offering performance through a financial lens and communicate updates to leadership.## Benefits– Medical, dental, and vision coverage – HSA and FSA options – Disability and life insurance – 401(k) with company match – Unlimited PTO and paid company holidays – Remote and hybrid work options – Paid bonding leave for eligible employees – Employee discounts and EAP access – Accident, critical illness, long-term care, and hospital indemnity coverage – Legal and identity theft protection – Pet insurance – Supplemental life insurance – Referral bonuses – Charitable donation matching – Allowances for eligible roles## Useful Links– Company Website: NWN.ai## Why You Might Be InterestedThis role offers the opportunity to shape a services portfolio that spans the full customer lifecycle across cloud, SaaS, and traditional environments. It combines portfolio strategy, service standardization, financial discipline, and cross-functional leadership in one position. Candidates with experience in cloud economics, ITSM, and recurring-revenue models may find the scope especially relevant. The remote setup and approximately 25% national travel add flexibility while still keeping the role closely connected to stakeholders across the business.