Director of Youth Support & Overnight Drop-In

Ali Forney Center; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with up to 5% employer match

Generous Paid Time Off, Sick Leave, &

Holiday Leave & EAP

Job summary

Ali Forney Center in New York, NY seeks a Director of Support Services to lead the Day-to-Day operations of AFC’s Drop-In and Overnight services for LGBTQ+ youth. You will provide strategic supervision, ensure trauma-informed, youth-centered programming, and uphold AFC standards of care while guiding staff development and crisis response.

In addition to managing teams across Manhattan and Queens, the role requires building cross-department collaboration, advancing program outcomes, and ensuring

Qualifications

• Must have a Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or a related field.
• Must have two (2) or more years of progressively responsible leadership experience in residential housing, supportive housing, shelter, transitional living, or youth-serving programs.
• Must have two (2) or more years of supervisory experience leading managers, supervisors, or multidisciplinary teams.

Responsibilities

• Directly supervise Program Supervisors (Day & Overnight).
• Directly supervise Support Services Specialists.
• Directly supervise Peer Navigators.
• Provide weekly supervision focused on leadership development, problem-solving and effective resident management.
• Support hiring decision for Program Supervisors and Youth Counselors.
• Identify performance concerns and implement supportive action plans.
• Build leadership capacity across programs.
• Oversee multiple housing programs to ensure alignment with AFC’s mission & standards of care.
• Monitor resident progression, engagement and discharge outcomes.
• Lead case conferencing with a focus on movement, barriers & exits.
• Oversee census management and coordinate placements in collaboration with Senior Director.
• Oversee the resident exits and graduations including the DYCD program appeal process.
• Ensure consistent implementation of programming models.
• Develop and refine support service protocols, optimizing operations for the welcome desk, reception, and community room.
• Uphold and enforce safety protocols, fostering a secure environment for clients, staff, and visitors.
• Respond promptly to client crises, manage conflict de-escalation, and address client grievances with appropriate follow-up.
• Provide high-level support during significant incidents, crises, or program disruptions
• Ensure appropriate follow-up, documentation, and systemic response to crisis
• Support complex resident situations (discharges, appeals, high-risk cases)
• Work with the Senior Director to develop and refine policies and protocols that enhance service delivery.
• Track and manage statistics relating to reporting requirements and submit reports to contract entities and supervisors.
• Collaborate with the Operations team to ensure adequate inventory for clients and Drop In supplies
• Collaborate with Intake and Outreach program to support new clients
• Collaborate across programs to meet the needs of clients.
• Attend weekly staff meetings, treatment meetings, and supervision.
• Collaborate with Youth Advisory Board members to support and ensure that clients are centered.
• Facilitate and lead programming to create a welcoming environment for clients
• Contribute to program development and implementation of new initiatives
• Analyze program data and trends to inform improvements
• Support reporting needs in collaboration with Senior Director

Skills

Leadership

Supervision

Collaboration

Crisis management

Communication

Coaching

Education

Bachelor's degree in Social Work

Master's degree (preferred)

Job description

Ali Forney Center in New York, NY seeks a Director of Support Services to lead the Day-to-Day operations of AFC’s Drop-In and Overnight services for LGBTQ+ youth. You will provide strategic supervision, ensure trauma-informed, youth-centered programming, and uphold AFC standards of care while guiding staff development and crisis response.

In addition to managing teams across Manhattan and Queens, the role requires building cross-department collaboration, advancing program outcomes, and ensuring