Director of Service Operations - Law Firm

Aspen Careers, LLC; Columbus (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan

Paid holidays

Job summary

Aspen Careers, LLC partners with a nationally recognized law firm to identify a Director of Service Operations for its Columbus, Ohio office. This leadership role oversees administrative and workplace services, leading departmental change and delivering an enhanced internal client and employee experience in a hybrid work environment.

The ideal candidate brings extensive administrative or operations leadership experience in professional services, with hands-on knowledge of facilities, mail,

Qualifications

• Experience leading administrative or operations teams in a professional services environment.
• Experience managing facilities, reception, mail, copying, catering, and related services.
• Hands-on experience coordinating office moves, renovations, or space planning.
• Strong customer-service mindset and ability to implement new service delivery structures.

Responsibilities

• Oversee a broad range of administrative and workplace services.
• Lead departmental change to modernize service delivery across the firm.
• Coordinate leases and relationships with IT, real estate, and vendors.
• Play a key role in office moves, renovations, and space planning.
• Provide leadership support to administrators in other offices.
• Collaborate with attorneys and staff to elevate the employee and client experience.

Skills

Administrative leadership

Facilities management

Office operations

Change management

Vendor coordination

Job description

Join an Innovative, High-Performing Team – Director of Service Operations Opportunity in Columbus, OH!

Aspen Careers is partnering with a nationally recognized full-service law firm, to identify a Director of Service Operations for its Columbus, Ohio office. This newly broadened leadership role is an excellent opportunity for an experienced administrative or operations professional to reimagine how essential office services are delivered across the firm.

The Director of Service Operations will oversee a wide range of administrative and workplace services while leading meaningful departmental change. The ideal candidate will bring a strong customer-service mindset, experience managing multiple operational functions, and the ability to develop and implement a new vision for service delivery.

Job Title: Director of Service Operations

Location: Columbus, OH | Hybrid

Compensation: Competitive

Why You Should Apply:

• Step into a director-level position with the opportunity to shape the future of service operations across the firm.
• Lead and enhance key office functions, including mailroom, copy center, reception, catering, facilities, and workplace services.
• Develop and implement a new departmental structure focused on responsiveness, professionalism, and exceptional internal customer service.
• Play an integral role in office moves, renovations, build-outs, furniture planning, and other workplace initiatives.
• Manage and coordinate leases involving printers, office equipment, and physical office space in partnership with IT and real estate professionals.
• Participate in strategic decisions involving space utilization, tenant improvement dollars, renovations, and evolving office needs.
• Provide dotted-line leadership and operational guidance to administrators in other firm offices.
• Join the organization during a period of meaningful transformation where this leader can make a visible impact on the employee and visitor experience.

The Ideal Candidate:

• Brings significant administrative, office operations, or office management leadership experience, ideally within a law firm or other professional services environment.
• Has managed a broad range of services such as facilities, reception, mail, copying, catering, office services, or related administrative functions.
• Has hands-on experience coordinating office moves, renovations, build-outs, space planning, or similar workplace projects.
• Understands equipment and/or office leasing processes and is comfortable collaborating with IT, vendors, attorneys, and other internal stakeholders.
• Is a proven change leader who can evaluate existing processes, establish a clear vision, and successfully implement new structures and expectations.
• Approaches operations with a strong customer-service mentality and understands the important role internal service teams play in the employee and client experience.
• Communicates ideas and recommendations diplomatically and productively, particularly when navigating longstanding practices or implementing change.
• Is comfortable working across departments and offices while building relationships with leadership, administrators, attorneys, and staff.
• Brings a solutions-oriented, approachable leadership style and the ability to gain trust while raising service standards.

About the Firm:

• Nationally recognized law firm with multiple offices and a reputation for excellence.
• Known for its commitment to innovation, collaboration, and professional growth.
• Provides a matrixed, high-performing environment where creativity, precision, and strong collaboration matter.
• A trusted firm with deep roots in the community and an expanding national presence.
• The firm is continuing to evolve and modernize its internal operations, creating an opportunity for strong leaders to have a meaningful impact.
• Leadership is focused on strengthening service delivery and creating an exceptional experience for attorneys, employees, clients, and visitors.

What’s in it for You?

• Competitive compensation DOE
• Comprehensive health and wellness offerings, including medical, dental, and vision benefits.
• Health savings account options to support eligible healthcare expenses.
• Employer-provided life insurance and additional voluntary insurance options.
• Short-term and long-term disability benefits.
• Retirement savings opportunities through a 401(k) plan.
• Paid firm holidays, along with floating holiday opportunities.
• A highly visible leadership role with significant influence over firmwide service operations.
• The opportunity to build and implement a new operational vision rather than simply maintain existing processes.
• Broad responsibility extending beyond traditional facilities management into the overall employee, client, and workplace service experience.
• Exposure to strategic workplace decisions involving real estate, office design, technology, space planning, and service delivery.
• The opportunity for transition overlap with the current Director of Facilities, providing valuable historical knowledge and introductions before assuming full responsibility.