Director of Workday Operations & Enterprise Technology

Denison University; Granville Township (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

Denison University seeks a Director of Enterprise Technology Operations and Planning to provide strategic leadership for the university’s enterprise applications environment, with a focus on Workday, Banner, and related systems. You will guide operations, governance, and evolution to support data-informed administrative processes across Denison.

You will supervise and mentor staff, manage release cycles, oversee integrations, and drive continuous improvement in enterprise systems strategy and

Qualifications

• Bachelor’s degree required; master’s preferred in CS or IS.
• 7+ years of experience supporting enterprise applications; 5 years of direct Workday experience with 2+ years of leadership in implementation/configuration.
• Experience with system configuration, integrations, and project leadership.

Responsibilities

• Supervises assigned staff, including Workday Business Analysts, integration specialists, and Banner support staff.
• Manages the Workday release lifecycle and coordinates system testing with functional departments.
• Leads technical management and ongoing support of enterprise applications, including Workday, Banner, and related third-party systems.
• Provides technical guidance on IT application architecture and long-term enterprise application planning.
• Collaborates with campus departments to identify system needs and implement new features.
• Leads enterprise application implementation projects and manages vendor relationships.
• Performs other duties as assigned.

Skills

Team leadership

Workday operations

Enterprise applications

Vendor management

Systems integration

Technical architecture

Project leadership

Education

Bachelor's degree

Master's degree in Computer Science or Information Systems

Tools

Workday

Banner

ERP systems

Job description

The Director of Enterprise Technology Operations and Planning provides technical and strategic leadership for Denison’s enterprise applications ecosystem, focusing on the operations, vision, governance, and evolution of the university’s Workday platform and related systems.

This role leads the team responsible for supporting and optimizing enterprise applications, including Workday, Banner, and key third-party systems, to ensure they serve as a cohesive foundation for modern, efficient university operations. Working closely with campus partners, the Director leads enterprise systems strategy, oversees platform operations and integrations, manages release cycles and vendor relationships, and drives continuous improvement to support strategic, data-informed administrative processes across the university.

Essential Functions

• Supervision & Team Leadership: Supervises assigned staff, including Workday Business Analysts, integration specialists, and Banner support staff. Responsibilities include assigning and reviewing work, providing guidance and coaching, and conducting performance evaluations.
• Workday Operations & Release Management: Manages the Workday release lifecycle, coordinates system testing with functional departments, and ensures the operational continuity of Workday services.
• Enterprise Application Oversight: Leads the technical management and ongoing support of enterprise applications, including Workday, Banner, and related third-party systems. Oversees integrations, tenant management, system maintenance, and the refresh schedule for Workday Sandbox and Sandbox Preview tenants.
• Technical Architecture & Planning: Provides technical guidance on IT application architecture and long-term enterprise application strategy, including future-state analysis and system planning.
• Campus Collaboration: Collaborates with campus departments and stakeholders to identify system needs, implement new features, and ensure enterprise applications effectively support institutional operations.
• Project & Vendor Management: Leads enterprise application implementation projects, manages vendor relationships for enterprise systems, and oversees the technical aspects of campus software implementations.
• Other Duties: Performs other duties as assigned.

Level of Education

Required: Bachelor's degree in relevant field. Preferred: Master's degree in Computer Science or Information Systems. Relevant experience can be substituted for education.

Work Experience

• Required: Minimum of 7 years of experience supporting enterprise applications (such as Workday or other ERP systems). 5 years of direct Workday experience with 2+ years of leadership of implementation/configuration. Demonstrated experience with system configuration, integrations, and project leadership. Progressive supervisory experience and a proven track record of effective team collaboration.
• Preferred: 10+ years of experience supporting enterprise applications, including leading complex technical projects and managing high-performing teams. Deep Workday technical knowledge and hands-on administrative experience.

Other Requirements

• Preferred: Project Management Professional; ProSci Change Management; Workday Certificates.

Denison University is an independent, coeducational, residential college of liberal arts and sciences. Founded in 1831, Denison is one of the earliest colleges to be established in the old "Northwest Territory", west of the Allegheny Mountains and north of the Ohio River. Denison University is a leading liberal arts college where faculty and students collaborate in research, civic engagement, & cultivation of independent thinking. As a leader among the nation's top residential liberal arts colleges, Denison has earned a reputation for academic rigor that is rivaled only by its commitment to preparing students for a lifetime of personal, professional and civic success.

Denison is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title IX Notice: Sex discrimination is prohibited by federal law through Title IX of the Education Amendments of 1972. Denison does not discriminate on the basis of sex in the education programs or activities that it operates including admissions and employment.

For Denison’s official Notice of Non-Discrimination, please visit https://denison.edu/forms/non-discrimination-notice. You can learn more about Title IX at Denison at https://denison.edu/campus/title-ix.