Director of Web services

MSI COMMUNICATIONS INC; Anchorage (AK); On-site; USD 120,000 - 150,000; Full time

Job summary

MSI Communications, based in Anchorage, Alaska, seeks a Director of Web Services to lead our web team, drive WordPress development, and oversee maintenance and hosting support for a substantial client portfolio.

Ideal candidates bring 7–10+ years of professional web development experience, strong leadership, and the ability to translate business goals into practical digital solutions while ensuring security and performance.

Qualifications

• Bachelor’s degree in Computer Science, Web Development or related field, or equivalent experience.
• 7–10+ years of professional web development experience with leadership.
• Strong problem solving, communication, and time management skills.
• Experience with WordPress, GeneratePress, Gutenberg, and hosting/server management.
• Ability to translate client needs into scalable digital solutions.

Responsibilities

• Lead the agency’s web services, establishing processes and best practices.
• Act as senior technical advisor for clients, translating objectives into digital solutions.
• Evaluate emerging technologies and recommend new platforms and services.
• Identify opportunities to expand digital services with existing clients.
• Oversee website development, maintenance, and hosting support.
• Ensure accessibility, performance, uptime, and security.

Skills

Web strategy leadership

Team leadership

Client communication

Project management

Troubleshooting

Education

Bachelor’s degree in Computer Science/Web Development

Tools

WordPress

GeneratePress

Gutenberg

AWS

Plesk

Job description

At MSI Communications, our success as a team is guided by our values: Be courageous; have integrity; choose kindness; seek client success; do good; and, have fun. MSI is a full-service advertising agency based in Anchorage, Alaska, and is seeking a Director of Web Services to lead our team and to assist with WordPress website development and maintenance and hosting service support. The ideal candidate would be a proactive problem solver, have excellent communication skills and prioritize lifelong learning. This position requires a highly focused individual who can maintain and support a large workload of many small to medium web-related tasks for a substantial portfolio of website clients. Understanding of website coding best practices and security protocols is a must.

Primary Responsibilities

Web Strategy & Leadership

• Lead the agency’s web services, establishing processes and maintaining best practices
• Serve as the senior technical advisor for clients, translating business objectives into effective digital solutions
• Evaluate emerging technologies and recommend new platforms, tools and services that strengthen agency capabilities
• Identify opportunities to expand existing client relationships through additional digital services
• Collaborate with agency leadership to identify opportunities for growth, innovation and new service offerings

Website Development, Maintenance & Support

• Develop responsive, accessible and user-friendly websites
• Write clean, maintainable and well-documented code
• Translate creative designs and functional requirements into high-quality digital experiences
• Build and maintain websites using WordPress (familiarity with GeneratePress and Gutenberg block editor are advantageous)
• Perform ongoing website maintenance, updates and enhancements
• Troubleshoot and resolve technical issues in a timely manner
• Monitor website performance, uptime and security
• Manage software, plugin and platform updates, experience with AWS and Plesk is a plus
• Perform website migrations, backups and recovery

POSITION REQUIREMENTS

• Enthusiastic, positive, can-do attitude with strong time management skills
• Work closely with designers, digital marketers, other web developers, and client services team
• Proven ability to lead multiple website projects from discovery through launch
• Ability to meet deadlines and budgets
• 7 to 10+ years of professional web development experience, including experience leading projects and teams
• Demonstrated experience developing and implementing web strategies that align with client business goals
• Bachelor’s degree in Computer Science, Web Development or related field or equivalent professional experience
• Strong troubleshooting and problem-solving skills
• Personal transportation with proof of current insurance

MSI Communications is an equal opportunity employer (EOE). We support diversity in the workforce. Reasonable accommodations will be considered for disabled individuals.