Account Supervisor

MSI COMMUNICATIONS INC; Anchorage (AK); On-site; USD 75,000 - 110,000; Full time

Job summary

MSI Communications is seeking an Account Supervisor in Anchorage, AK to lead client relationships, develop strategic communications plans, and oversee multiple campaigns from concept to delivery. The role emphasizes superior communication, deadline discipline, and analytical insight to drive client success.

You will collaborate with internal teams to translate client needs into effective campaigns, monitor performance, and ensure profitability while expanding services for long-term growth.

Qualifications

• Excellent written and verbal communication across mediums (print, video, websites, social posts, speeches).
• 7+ years of experience in developing and executing integrated marketing, communications and PR strategies.
• Ability to translate client needs into agency campaigns and measurable objectives.
• Experience building client relationships and providing strategic counsel.

Responsibilities

• Serve as the main point of contact for assigned clients and build trust-based relationships.
• Ensure client satisfaction while balancing agency priorities and deadlines.
• Anticipate client needs and identify opportunities for expanded services and long-term growth.
• Develop strategic communications and marketing plans with measurable objectives.
• Translate client goals to agency departments to craft campaigns and deliverables.
• Monitor campaign performance and project outcomes; adjust as needed.
• Manage project scopes, timelines and budgets; monitor profitability.
• Use insights and analytics to continuously refine strategies.

Skills

Excellent communication

Strategic planning

Deadline management

Analytical thinking

Client relationship building

Project management

Integrated marketing

Positive attitude

Education

Bachelor’s degree in business/communications/marketing

Master’s degree

Job description

At MSI Communications, our success as a team is guided by our values: Be courageous; have integrity; choose kindness; seek client success; do good; and also, have fun. Our client services team uses these guidelines to foster collaboration within the agency, create exceptional work, and build lasting client relationships. The position of account supervisor requires advanced communication skills, analytical thinking, and the ability to manage and meet deadlines for multiple projects. Additionally, superior customer service skills are required—an attitude of going above and beyond to delight our customers and exceed expectations. Our office is busy; the pace is quick, and the payoff is great.

Primary Responsibilities

• Serve as the main point of contact for assigned clients, building strong relationships based on trust and results
• Ensure client satisfaction while balancing agency priorities
• Anticipate client needs and identify opportunities for new initiatives, expanded services and long-term growth
• Develop strategic communications and marketing plans with measurable objectives
• Translate client needs and goals to departments within the agency to develop effective campaigns and deliverables
• Monitor campaign performance and project outcomes
• Manage project scopes, timelines and budgets
• Monitor and optimize account profitability
• Use insights, research and analytics to continuously improve strategies

POSITION REQUIREMENTS

• Enthusiastic, positive, can-do attitude with strong strategic planning skills
• Excellent communication skills (in all forms)
• Ability to meet deadlines and manage multiple priorities
• 7+ years of experience in developing and executing integrated marketing, communications and public relations strategies
• Experience writing, editing, proofreading and managing communication projects in a variety of mediums (print, long and short videos, websites, social posts, speeches, etc.)
• Demonstrated ability to develop strategic communications plans that align messaging, audiences, channels and measurable objectives
• Proven experience with building client relationships and providing strategic counsel
• Direct agency experience is preferred, however client-side experience working with an agency accepted
• Bachelor’s degree in business, communications, journalism, marketing or advertising is highly preferred. Master’s degree a plus.
• Working knowledge of Alaska’s biggest economic industries: tourism, oil & gas, mining, transportation, and healthcare
• Personal transportation with proof of current insurance

MSI Communications is an equal opportunity employer (EOE). We support diversity in the workforce. Reasonable accommodations will be considered for disabled individuals.