Director of Virtual Expert Services & Customer Experience

Intuit, Inc.; San Diego (CA); On-site; USD 197,000 - 266,000; Full time

Job summary

Intuit, Inc. is seeking a Director to lead the Consumer Group Services within the Expert Network Services group in San Diego. This senior role owns service delivery strategy, expert workforce management, and customer outcomes across a large, virtual organization.

You will lead managers, partner with Consumer Group segments and stakeholders, and shape Intuit's approach to delivering professional tax and financial services at scale.

Qualifications

• 10+ years leading large, complex, virtual organizations.
• Proven track record delivering exceptional customer outcomes.
• Strong metrics-driven leadership with accountability frameworks.

Responsibilities

• Lead and scale operations for a large, virtual workforce.
• Define enterprise-scale strategy across distributed teams.
• Drive customer and expert experiences at mass scale.
• Partner with cross-functional leaders across product, legal, and CX.
• Navigate peak-season periods with proactive risk management.
• Build leadership depth and succession plans.

Skills

Leadership

Operations management

Data-driven decisions

Cross-functional collaboration

Communication

Diversity & inclusion

Change management

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Intuit, Inc. is seeking a Director to lead the Consumer Group Services within the Expert Network Services group in San Diego. This senior role owns service delivery strategy, expert workforce management, and customer outcomes across a large, virtual organization.

You will lead managers, partner with Consumer Group segments and stakeholders, and shape Intuit's approach to delivering professional tax and financial services at scale.