Director of Virtual Expert Services & Customer Experience

Intuit, Inc.

San Diego (CA)

On-site

USD 197,000 - 266,000

Full time

14 days+
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Job summary

Intuit, Inc. is seeking a Director to lead the Consumer Group Services within the Expert Network Services group in San Diego. This senior role owns service delivery strategy, expert workforce management, and customer outcomes across a large, virtual organization.

You will lead managers, partner with Consumer Group segments and stakeholders, and shape Intuit's approach to delivering professional tax and financial services at scale.

Qualifications

  • 10+ years leading large, complex, virtual organizations.
  • Proven track record delivering exceptional customer outcomes.
  • Strong metrics-driven leadership with accountability frameworks.

Responsibilities

  • Lead and scale operations for a large, virtual workforce.
  • Define enterprise-scale strategy across distributed teams.
  • Drive customer and expert experiences at mass scale.
  • Partner with cross-functional leaders across product, legal, and CX.
  • Navigate peak-season periods with proactive risk management.
  • Build leadership depth and succession plans.

Skills

Leadership
Operations management
Data-driven decisions
Cross-functional collaboration
Communication
Diversity & inclusion
Change management

Education

Bachelor’s degree or equivalent
Advanced degree preferred

Job description

Intuit, Inc. is seeking a Director to lead the Consumer Group Services within the Expert Network Services group in San Diego. This senior role owns service delivery strategy, expert workforce management, and customer outcomes across a large, virtual organization.

You will lead managers, partner with Consumer Group segments and stakeholders, and shape Intuit's approach to delivering professional tax and financial services at scale.

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