Director of Video - Client Fulfillment & Production Operations

Inside Success TV; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Inside Success TV is seeking a Director of Client Fulfillment & Production Operations in Miami Beach. This role involves leading a large-scale post-production team, managing KPIs, and ensuring timely delivery of client projects.

The ideal candidate will have 5+ years of experience in operations and team management, overseeing over 30 staff members. Applicants should be prepared for a demanding atmosphere that requires strong problem-solving and leadership skills to meet the challenges of a fast-growing media company.

Qualifications

• 5+ years in operations, fulfillment, client success, or production leadership.
• Experience managing teams of 20+ people in a high-volume client environment.
• Strong KPI tracking and performance reporting experience.

Responsibilities

• Oversee post-production and fulfillment pipeline.
• Manage 30+ editors, quality-control reviewers, and project coordinators.
• Drive department KPIs and report performance to senior leadership.

Skills

Leadership

KPI tracking

Client management

Team building

Job description

Inside Success TV is one of the fastest-growing media and production companies in America. We produce premium television shows, documentaries, podcasts, trailers, social content, and marketing assets for entrepreneurs, business leaders, athletes, attorneys, doctors, and industry experts.

We have over 1,000 active clients, a large production team, and an ambitious growth plan — and we're looking for a Director of Client Fulfillment & Production Operations to lead one of the most important departments in the company.

This is an in-studio, operational leadership position based in South Beach, Miami. You will oversee a large-scale post-production and fulfillment department, manage 30+ editors and coordinators, drive KPI performance, and ensure client projects are delivered on time, at scale.

If you prefer a predictable corporate environment, this role is probably not a fit.

THE DETAILS

• Location: In-studio, South Beach, Miami Beach (not a remote role)

WHAT YOU'LL BE RESPONSIBLE FOR

You will own the entire post-production and fulfillment pipeline. This includes:

• Managing 30+ video editors, quality‑control reviewers, and project coordinators
• Handling escalated client situations
• Driving department KPIs and reporting performance to senior leadership
• Building and continuously improving operational systems and SOPs
• Maintaining accountability across all teams and deadlines

Your responsibility is simple: Make sure projects move. Make sure clients are taken care of. Make sure deadlines are hit. Make sure the team performs.

WHAT A TYPICAL DAY LOOKS LIKE

• Running team lead check‑ins and accountability meetings
• Coaching and developing underperforming team members
• Reviewing capacity and staffing needs
• Identifying and removing active production bottlenecks
• Monitoring client delivery timelines and project status

Every day involves problem solving. Every day involves decision making. Every day involves leadership.

THE IDEAL CANDIDATE

You may come from:

• Marketing, creative, or SEO agencies
• Customer success organizations
• TV, film, or production companies
• Podcast networks or media companies
• High‑volume fulfillment teams or service businesses

You know how to manage people, priorities, deadlines, and performance simultaneously. You know how to build accountability, handle pressure, and lead during chaos.

REQUIRED EXPERIENCE

• 5+ years in operations, fulfillment, client success, or production leadership
• Experience managing teams of 20+ people in a high‑volume client environment
• Strong KPI tracking and performance reporting experience
• Experience building systems, SOPs, and scalable processes
• Strong leadership and communication skills

BONUS EXPERIENCE

• Agency operations or client success leadership
• Experience scaling teams beyond 25+ people

SUCCESS METRICS

You will be measured on:

• Client fulfillment speed and on‑time delivery rates
• Team productivity and project completion rates
• KPI performance and bottleneck resolution

IMPORTANT

This role is demanding. You will oversee a large team, manage client issues, and make difficult decisions daily. This is a role for operators, not spectators.

We are looking for a builder, leader, and operator who can help scale one of the fastest-growing media companies in America.