Veterinarian - Area Chief of Staff

Banfield Pet Hospital; Houston (TX); Sur place; USD 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Comprehensive Medical, Dental, and Vision Insurance

Retirement plans (401(k) and Roth)

Paid Time Off and Holidays

Mental health and wellbeing resources

Résumé du poste

A leading veterinary healthcare provider in Houston seeks an Area Chief of Staff to lead veterinarians, ensuring consistent quality care and fostering a supportive hospital culture. Responsibilities include engaging talent, providing effective leadership, and achieving operational goals. Candidates require a Doctor of Veterinary Medicine (DVM) degree, a veterinary license, and at least three years of small animal medicine experience. Strong leadership and communication skills are essential for success in this role. Comprehensive benefits package offered.

Qualifications

• 3 years of experience in small animal medicine and surgery practice.
• Ability to engage and retain doctors and manage conflict effectively.
• Demonstrated financial acumen and ability to drive results.

Responsabilités

• Lead and manage associate veterinarians in hospitals.
• Ensure quality care aligns with organizational standards.
• Partner with practice managers for effective hospital operations.
• Recruit veterinary talent and act as brand ambassador.

Connaissances

Leadership

Multi-tasking

Surgical skills

Problem solving

Organizational ability

Communication

Formation

Doctor of Veterinary Medicine (DVM/VMD) or equivalent

Veterinary license

Description du poste

Overview

The Area Chief of Staff leads, develops, and manages associate veterinarians in their hospitals to attract, develop, engage, and retain doctors that deliver quality care and meet hospital performance measures. This role drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) to ensure every pet receives consistent care aligned with Banfield’s six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable care. The Area Chief of Staff partners with the Practice Manager (if applicable) to drive culture and delivery of quality care in their assigned hospitals.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, and manage controlled substance inventory for relief doctors where required by law.
• Engage and retain doctors by assessing risk, implementing proactive retention strategies, and fostering a culture of community and engagement.
• Provide effective medical leadership to hospital teams, driving an inclusive and collaborative work environment in partnership with practice managers.
• Validate clinical skillsets and alignment with quality standards through medical record reviews, veterinary quality assignments, audits, and patient safety event reviews.
• Deliver veterinary services with time in clinical role as appropriate based on hospital count, reports, and DVQ alignment; this role is 100% hospital-based and considered a working manager.
• Oversee coaching for newly hired veterinarians to ensure engaging experiences that develop clinical, surgical, and dental skills per Banfield quality standards and processes.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent and act as a brand ambassador in the local veterinary community.
• Work with associate doctors to achieve productivity goals through high-quality medicine, preventive care, client experience, and team partnership.
• Deliver hospital operations KPIs through leadership and collaboration with practice managers; develop and revise plans to meet KPI targets and OGSM performance.
• Develop a veterinary leadership talent bench and succession plan for assigned hospital pod.
• Ensure compliance with Banfield’s clinical essentials, regulations, and standards through quality assessments, audits, and reviews; address gaps promptly.
• Champion preventive care culture and drive wellness plan growth and retention.
• Foster a culture of accessible care and superior client service to meet client experience scorecard goals; resolve client complaints related to medical standards of care.
• Manage medical equipment inventory and coordinate equipment requests with the Director of Veterinary Quality.
• Deliver high-quality veterinary care with professionalism and ethics, ensuring exceptional client and pet experiences; establish trust through preventive care, thorough diagnostics, treatment plans, home care instructions, and follow-ups.
• Perform other duties as assigned.

Qualifications & Competencies

• Leadership: Plans and aligns; Drives vision and purpose; Develops talent; Manages conflict; Financial acumen; Manages complexity.
• Functional: Attracts top talent; Communicates effectively; Drives results; Ensures accountability; Functional/Technical skills.
• Capabilities & Experience (can do): multi-tasking; organizational ability; surgical skills; problem solving; intellectual ability; mathematical ability; computer skills.
• Attitudes (Will Do): Initiative; Integrity; Cooperativeness; Flexibility; Independence; Resilience under stress.
• Special Working Conditions: Computer work; may require >40 hours/week; medical, mental, and physical demands; travel as needed; exposure to animals, anesthesia, radiation, and hazards; adherence to legal requirements and regulations.

Education, Experience & Training

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree.
• Veterinary license in good standing or eligibility for licensure in assigned states.
• 3 years of experience in small animal medicine and surgery practice.

Benefits

Banfield offers a comprehensive total rewards package including health, wellness, and financial benefits. Highlights include:

• Comprehensive Medical, Dental, and Vision Insurance.
• Retirement plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full-time DVMs.
• Paid Time Off and Holidays.
• Mental health and wellbeing resources.
• Company-paid life insurance and supplemental options.
• Disability coverage (short and long term).
• FSAs and HSA options.
• Paid parental leave and continuing education allowances (where eligible).
• Backup childcare and family support resources; fertility and family-building support.
• Digital exercise therapy program and voluntary protection benefits.
• Legal plan, identity protection, and commuter benefits.
• Three free Optimum Wellness Plans for pets and exclusive discounts.

Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk.

We are a drug-free, smoke-free, equal opportunity employer. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, veteran status, or disability. Banfield complies with applicable laws in nondiscrimination in employment. We believe diversity drives our purpose: A better world for pets.