Area Chief of Staff

Medical Management International, Inc.; North Carolina; On-site; USD 129,000 - 185,000; Full time

Benefits offered by this job

Comprehensive benefits

Travel opportunities

Job summary

Banfield Pet Hospital is seeking an Area Chief of Staff to lead, develop and manage associate veterinarians in hospitals, attracting, developing and retaining doctors while ensuring quality care and meeting performance measures.

Responsibilities include leading quality initiatives, conducting audits, recruiting and training veterinarians, partnering with leadership, managing equipment, ensuring regulatory compliance, representing Banfield in professional organizations, and willingness to travel

Qualifications

• DVM/VMD or equivalent degree required.
• Active veterinary license in good standing or eligible.
• 3+ years of small-animal medicine and surgery experience.
• Proficiency in basic surgical procedures and instruments.
• Strong leadership, communication, and decision-making skills.
• Willingness to work weekends/evenings and travel.
• Must obtain state Controlled Substance and federal DEA certification within 3 months of employment.
• USDA accreditation as applicable.

Responsibilities

• Lead quality initiatives and foster a culture of safety at hospital level.
• Conduct regular hospital visits, audits and performance reviews for compliance.
• Recruit, interview, onboard and train associate and locum veterinarians; provide ongoing coaching and mentorship.
• Partner with senior leadership to identify, develop and retain veterinary talent for leadership roles.
• Manage medical equipment inventory, maintenance and calibration; ensure compliance with standards.
• Maintain hospital operations in compliance with regulations, including controlled substances and radiation safety.
• Represent Banfield in local, state and national veterinary organizations to promote brand and cultivate relationships.
• Provide additional support as assigned by senior leadership.

Skills

Leadership

Communication

Problem solving

Multitasking

Mentorship

Education

DVM/VMD or equivalent

Tools

Veterinary software

Job description

The salary range for this position is $129,000 to $185,000 per year.

Area Chief of Staff: lead, develop and manage associate veterinarians in hospitals to attract, develop, engage and retain doctors, ensuring quality care and meeting performance measures. Drive culture, quality and safety, optimize client experience, associate engagement and hospital performance.

Responsibilities

• Lead quality initiatives and drive a culture of safety at the hospital level, ensuring alignment with Banfield’s six domains of quality (safe, effective, patient‑centered, timely, efficient, equitable).
• Conduct regular hospital visits, audits and performance reviews to maintain compliance with industry, regulatory and internal quality standards.
• Recruit, interview, onboard and train new associate and locum veterinarians; provide ongoing coaching and mentorship.
• Partner with the Director of Veterinary Quality, Regional P&O Co‑Pilot, and Practice Manager to identify, develop and retain veterinary talent for leadership roles.
• Manage medical equipment inventory, maintenance and calibration, ensuring functionality and compliance with supplier and regulatory standards.
• Maintain hospital operations in compliance with local, state and federal regulations, including controlled substance management and radiation safety.
• Represent Banfield in local, state and national veterinary organizations to promote brand reputation and cultivate professional relationships.
• Provide additional support as assigned by senior leadership.

Qualifications

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree.
• Active veterinary license in good standing, or eligibility for licensure with a state board.
• Minimum 3 years of experience in small‑animal medicine and surgery practice.
• Proficiency in basic surgical procedures and use of standard medical instruments.
• Strong leadership, conflict management, decision making and communication skills.
• Ability to multitask, organize, prioritize, and solve complex problems.
• Proficiency with computer software relevant to veterinary practice.
• Willingness to work weekends, evenings and occasional overtime; ability to travel to support other area hospitals.
• Must obtain state Controlled Substance and federal DEA certification within 3 months of employment.
• USDA accreditation in accordance with the USDA Animal and Plant Health Inspection Service.

Capabilities & Experience (CAN DO)

• Multi‑tasking and maintaining accuracy under distracting conditions.
• Systematic organizational approach to assignments.
• Mathematical and computer proficiency for routine calculations and data analysis.
• Commitment to continual learning and adaptability to new processes.
• Clear, concise communication of instructions and directions.

Attitudes (WILL DO)

• Proactive initiative, offering solutions and enhancing processes.
• Integrity, honesty, discretion, and sound judgment.
• Cooperativeness and willingness to collaborate and compromise.
• Flexibility and independence in performing tasks without supervision.
• Resilience and positive outlook in stressful situations.

Special Working Conditions

• Ability to work around pets of various species and sizes.
• Physical demands: standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 lbs.
• Good hand‑eye coordination, finger‑hand‑arm dexterity and visual acuity for keyboard and equipment use.
• Exposure to anesthesia, radiation, biological hazards and controlled substances.
• Travel required to support area hospitals, visit vendors and provide associate education.

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, protected veteran status or disability status. Banfield complies with applicable federal, state and local nondiscrimination laws.

Additional Information

• Drug‑free, smoke‑free work environment.
• Comprehensive benefits included in the compensation package.
• Opportunity to work in a diverse, inclusive, and supportive team.