Director of Trust Operations & Growth

Arden Trust Company; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Health insurance

Tuition reimbursement

Job summary

Arden Trust Company, a Kestra Holdings affiliate, seeks a Director of Operations to lead trust administration operations, drive process improvements, and ensure compliant, client-focused service delivery. The role collaborates across Legal, Compliance, and leadership to strengthen controls and efficiency.

The ideal candidate has a BA and 7–10 years in fiduciary services, with proven team leadership and experience with trust accounting systems and workflow platforms. Wilmington, DE office.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Management, or a related field required.
• Minimum of 7-10 years of progressive operations leadership experience, preferably within trust administration, fiduciary services, wealth management, banking, or financial services.
• Demonstrated experience leading teams, managing operational risk, and implementing process improvements.
• Experience with trust accounting systems, workflow management platforms, and fiduciary operations preferred.

Responsibilities

• Lead day-to-day operations of the trust administration function.
• Develop, implement, and continuously improve operational policies, procedures, and workflows to enhance efficiency, accuracy, and service quality.
• Monitor operational performance metrics and identify opportunities for process improvements and scalability.
• Ensure timely and accurate administration of trust, fiduciary, and estate accounts.
• Drive operational excellence through workflow optimization, automation, and technology solutions.
• Manage operational projects and strategic initiatives from planning through implementation.
• Partner with Trust Officers, Legal, Compliance, and Executive Leadership to ensure adherence to fiduciary standards, regulatory requirements, and internal controls.
• Establish and maintain effective operational controls to mitigate risk and enhance compliance.
• Oversee operational audits, examinations, and reviews while ensuring timely remediation of findings.
• Stay informed of industry trends, regulatory developments, and best practices affecting trust administration operations.
• Recruit, develop, and retain a high-performing operations team.
• Provide leadership, coaching, and professional development opportunities to operations staff and managers.
• Establish performance expectations and accountability measures aligned with company objectives.
• Promote a culture of collaboration, client service excellence, continuous improvement, and operational discipline.
• Serve as the primary escalation point for complex operational issues and process-related challenges.
• Collaborate with senior leadership to develop and execute operational strategies that support organizational growth and client service objectives.
• Build strong relationships with internal stakeholders, external vendors, custodians, financial institutions, legal partners, and other service providers.
• Provide operational expertise and recommendations to improve service delivery, client experience, and organizational effectiveness.
• Support business continuity planning and operational resilience initiatives.
• Directly manages Operations Managers, Trust Operations Specialists, Trust Administration Support Staff, account reconciliation analysts, and all reconciliation workflow processes.

Skills

Leadership experience

Operational risk management

Process improvement

Trust accounting systems

Workflow management

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, or a related field

Tools

Trust accounting systems

Workflow management platforms

Job description

Arden Trust Company, a Kestra Holdings affiliate, seeks a Director of Operations to lead trust administration operations, drive process improvements, and ensure compliant, client-focused service delivery. The role collaborates across Legal, Compliance, and leadership to strengthen controls and efficiency.

The ideal candidate has a BA and 7–10 years in fiduciary services, with proven team leadership and experience with trust accounting systems and workflow platforms. Wilmington, DE office.