Director of Training

mgproperties; San Diego (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Profit sharing

Paid time off 10 days per year

10 holidays and 2 personal days per yr

401K with employer match

Medical, Dental, Vision insurance

Life Insurance

Flexible Spending Account

Job summary

MG Properties is seeking an experienced Director of Training to lead our Training team and drive learning initiatives across the organization. This role oversees the Training Administrator, Leasing Development Trainer, and Regional Training Managers, partnering with HR, Operations, and Compliance to shape the program landscape.

You will develop engaging, effective curricula for sales, customer service, audits, and software tools, while measuring outcomes and ROI to support continuous improvement.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience in a Community Manager position.
• Strong knowledge of property management operations and customer service.
• Experience with Yardi, RealPage, Elise AI and related platforms.
• Excellent presentation, communication, and leadership skills.

Responsibilities

• Develop and execute the annual training strategy with HR and Operations.
• Lead the Training team and oversee onboarding programs.
• Manage Easy LMS and coordinate system changes and training.
• Assess training needs and design programs aligned to business goals.
• Oversee training across sales, customer service, property software, safety, and audits.
• Deliver learning experiences (classroom, virtual, on-the-job, workshops).
• Track ROI for training programs and monitor budgets.
• Support acquisitions training and due diligence.

Skills

Presentation skills

Cross-functional leadership

Organizational communication

Customer service focus

Analytics of metrics (NOI, occupancy)

Training leadership

Education

Bachelor's degree

Tools

Yardi

RealPage

Elise AI

Microsoft Word

Excel

Outlook

Job description

With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the real estate investment and property management industry. At MG Properties, we focus on enriching lives - physically in our community buildings, philanthropically through giving back to our local communities, and through development and growth of our employees.

MG Properties is seeking an experienced and strategic Director of Training to lead our Training team and drive learning and development initiatives across the organization. This role is responsible for shaping the company's training strategy, developing engaging and effective learning programs, and ensuring employees have the knowledge, tools, and resources needed to succeed.

The Director of Training will oversee Regional Training Managers, the Leasing Development Trainer, and the Training Administrator while partnering closely with Human Resources, Operations, Compliance, and other corporate departments.

What You'll Do

• Develop and execute MG Properties' annual training strategy in partnership with Training, Human Resources, and Operations.
• Lead, develop, and support the Training team to achieve departmental and company goals.
• Oversee the Certified Training Associate mentor program to provide comprehensive and effective onboarding for new hires.
• Manage the company's learning management system, Easy LMS, including planning for system changes, transitions, and employee training.
• Assess organizational training needs and develop programs that support business objectives.
• Develop and coordinate training across a variety of areas, including sales, customer service, reputation management, property management software, audits, maintenance, safety and risk, and company policies and procedures.
• Lead classroom, virtual, on-the-job, workshop, conference, and other learning experiences.
• Oversee professional development and leadership development programs, including programs delivered through third-party partners.
• Create and review training materials, curricula, visual aids, and multimedia presentations to ensure quality and consistency.
• Establish testing, evaluation, and reporting processes to measure training effectiveness and support continuous improvement.
• Prepare, manage, and monitor the training budget and related expenses.
• Oversee new-hire orientation and training, including software and technical training delivered through Regional Training Managers.
• Partner cross-functionally with Operations, Human Resources, Compliance, and other corporate departments.
• Oversee training support for acquisitions, due diligence efforts, and one-on-one property training as needed.
• Manage and track ROI for the MG Mystery Shop program provided by Grace Hill.
• Identify innovative ways to strengthen the company's overall learning and development curriculum.
• Support employee recognition meetings and awards as needed.
• Travel as business needs require, which may include 2 to 3 days per week and overnight stays.

What We're Looking For

• Bachelor's degree from a four-year college or university, related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in a Community Manager position required.
• Strong knowledge of property management operations, leasing, and customer service.
• Proficiency with property management software and related technology platforms.
• Experience with Yardi, Microsoft Word, Excel, Outlook, Elise AI, RealPage, and operations-related platforms.
• Strong presentation and facilitation skills, with the ability to communicate effectively with employees at all levels of the organization.
• Ability to analyze operational and financial metrics, including NOI, economic occupancy, cost per employee, turnover, and other property-related measurements.
• Excellent organizational, written, verbal, and interpersonal communication skills.
• Ability to build strong cross-functional relationships and effectively lead and motivate a team.
• Flexible, collaborative, and solution-oriented approach with a commitment to delivering outstanding customer service.

Compensation and Benefits

• $120k-$140k annually DOE
• Company profit sharing
• Accrues 10 days Paid time off per year
• 10 Paid Holidays and 2 Paid Personal Days per year
• 40 Hours of Paid Sick Time
• 401K with employer match
• Medical, Dental, Vision, Employee Assistance Program
• Life Insurance
• Flexible Spending Account, Dependent Care Spending Account
• California pay range
• $120,000 - $140,000 USD

MG Properties is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a drug-free workplace, participate in E-Verify, and are an at-will employer. If identified for a position, you will be asked to submit to a background check and drug-screen.

View our CCPA Policy HERE