Director of Testing, Tutoring, and Library Services

Ivy Tech Community College; Noblesville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Ivy Tech Community College is seeking a Director of Testing, Tutoring, and Library Services to oversee campus student support, manage the tutoring center and library services, and supervise the testing center. The role focuses on maintaining exam administration standards and security while promoting library services and information literacy.

The Director will build relationships with Academic Affairs, Student Affairs, Enrollment Services, Career Link, and other stakeholders, lead staff, develop

Job description

General purpose and scope of position: The Director of Testing, Tutoring, and Library Services will oversee academic student support services for the campus. The Director will be responsible for the day-to-day administration tutoring center and library services and will directly supervise the testing center. The Director is responsible for maintaining set standards of exam administration and security procedures within the Testing Center and promoting library services and information literacy activities on and off-campus. The Director will establish and maintain relationships with Academic Affairs, Student Affairs, Enrollment Services, Career Link, and other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate.

Leadership Major Responsibilities

• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
• Hire, train, supervise, develop, and evaluate staff.
• Develop and manage budgets, oversee purchasing, and generate reports.
• Be able to step in when staff are unavailable in any of the three support areas.
• Articulate a vision and advocate for the ongoing development of the testing center, tutoring, and library services.
• Develop, implement, and assess strategic goals for each of the areas of oversight.
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• Represent assessment, tutoring, and the library on appropriate academic and professional committees, boards, etc. at the regional, state, and national level.
• Participate in training as necessary to stay abreast of appropriate technical areas.

Testing Center Administration

• Directly supervise the Testing Services Manager
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