Director of Technology Support

Grapevine Colleyville Independent School District; Grapevine (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Grapevine-Colleyville ISD seeks a Director of Technology Support to lead the district’s IT service desk, ensuring reliable end-user support for staff and students and aligning service delivery with GCISD’s strategic goals.

The role requires a Bachelor's degree, 5+ years in IT service management with 2–3 years in a supervisory district role, and strong leadership, communications, and vendor-management skills. Experience overseeing device programs and digital safety compliance preferred.

Qualifications

• Bachelor's degree required.
• 5+ years in IT service management with at least 2–3 years in a supervisory or district-level role.
• Experience supervising technology staff and programs preferred

Responsibilities

• Supervise, appraise, and develop technical support staff.
• Handle service requests promptly and resolve issues in a timely manner.
• Manage IT support protocols during incidents, system outages, and online testing windows.
• Utilize technology and automation tools to streamline processes and improve efficiency.
• Continuously monitor and optimize service delivery to identify bottlenecks.

Skills

IT service management

Supervisory experience

Customer-facing leadership

Data-driven decision making

Excellent communication

Budget oversight

End-user support leadership

Education

Bachelor's degree

Job description

Director of Technology Support

Grapevine-Colleyville ISD Administration Building - Grapevine, Texas Open in Google Maps

Job Details

Job ID: 5899396

Application Deadline: Posted until filled

Posted: Aug 24, 2026 5:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Job Title: Director of Technology Support Wage/Hour Status: Exempt

Reports to: Executive Director of Technology Pay Grade: Technology 7 (233 Days)

Primary Purpose

To provide efficient, reliable, effective, and customer-friendly end-user support to all campus/department staff and students, the IT service desk strives to ensure seamless operation of instructional and administrative technology, minimize downtime, and deliver exceptional service aligned with GCISD's strategic goals.

Qualifications

Education/Certification:

• Bachelor's degree required
• Previous administration experience in the supervision of technology staff and programs preferred
• 5 or more years in IT service management, with at least 2-3 years in a supervisory or district-level role

Special Knowledge/Skills

• Superior interpersonal skills
• Visionary and mission-driven leader
• Ability to lead a team toward innovation and creative leveraging of constraints
• Communicates high expectations
• Build consensus and support collaborative decision-making processes
• Data-driven decision-maker
• Proven ability to design professional learning
• Excellent oral and written communication skills
• Proven facilitator in both large and small group settings
• Ability to maintain confidentiality about district matters
• Knowledge of technology end-user equipment and infrastructure technology
• Vendor Management

Major Responsibilities and Duties

• Supervise, appraise, and develop technical support staff.
• Handle service requests promptly and resolve issues in a timely manner.
• Manage IT support protocols during critical district incidents, system outages, and online standardized testing windows.
• Utilize technology and automation tools to streamline processes and improve efficiency.
• Continuously monitor and optimize service delivery to identify and address bottlenecks.

• Adhere to industry best practices and standards to ensure consistent and reliable service delivery.

• Treat all users with respect, empathy, and professionalism.
• Tailors support interactions to meet the individual needs of each user.
• Maintain a positive and welcoming attitude, fostering a sense of trust and confidence in the helpdesk.

• Planned and implemented training programs for technical staff.
• Coordinate departmental activities and functions to provide technical and information systems support for all facets of district operations.
• Provide clear, concise, and accurate information and guidance to users.
• Work collaboratively with other IT teams and departments to ensure a comprehensive and integrated problem-solving approach.
• Continuously evaluate and refine processes to enhance the effectiveness of support services.
• Oversight of student 1:1 device programs (e.g., Chromebook/iPad distribution, repair workflows, and summer collection cycles) and digital safety compliance (e.g., CIPA, FERPA)
• Consult with district departments and campuses to develop support needs.
• Participate in technology projects contracted to outside vendors as defined and required.
• Research, evaluate, and make recommendations for hardware and software purchases.
• Oversee the district technology help desk and asset manager.
• Ensure district technical support meets outlined service level agreements.
• Provide end-to-end problem and project management for district technology projects.
• Ability to analyze and resolve application issues.
• Demonstrate professional work ethic, including multitasking, attention to detail, and follow-through.
• Support the Executive Director of Technology on various projects.
• Demonstrate responsible fiscal control over the assigned budgetary areas.
• Assist in the development of policies and procedures related to technology.
• Frequent district-wide travel to campuses/departments; occasional prolonged or irregular hours.
• Assist in staffing decisions.

Position Type: Full-Time

Job Categories: Administration > Technology, Organization-level Positions > Director/Division Director

Job Requirements

• Citizenship, residency or work visa required