Director of Technology/ Network Operatioins

ECLARO; Collinston (LA); On-site; USD 100,000 - 150,000; Full time

Job summary

ECLARO is seeking a Director of Technology/Network Operations in Collinston, LA. This role involves directing and designing effective technology use to support growth, managing the IT staffing, and developing strategic vision for the company. Candidates should possess excellent troubleshooting skills, a strong understanding of ISP and Telco operations, and be familiar with network security. The director will oversee the IT team, vendor relationships, and ensure high-quality service delivery to customers.

Qualifications

• Excellent troubleshooting skills.
• Ability to understand financial aspects of the business as it applies to Network Operations.
• Knowledgeable of outside plant operations.
• Basic knowledge of AC & DC power is beneficial.

Responsibilities

• Direct, plan and design technology to support services and growth.
• Manage the IT department to secure and upgrade technology.
• Build, train, and manage the IT team for Managed IT and Broadband services.
• Develop strategic vision as part of the leadership team.

Skills

Troubleshooting skills

Understanding financial aspects of Network Operations

Knowledge of outside plant operations

Knowledge of disaster recovery processes

Tools

Windows Server

Linux Server

Cisco Routing and Switching

Virtualization

Job description

Director of Technology/Network Operations

Job Number: 26-00666

Use your skills where innovative technology solutions begin. ECLARO is looking for a Director of Technology/Network Operations for our client in Collinston, LA.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

• Direct, plan and design the effective and efficient use of technology to support services and growth plans with a continuous focus on market modernization and responsiveness to competitive offerings.
• Manage the Information Technology department and staffing to monitor, maintain, secure and upgrade our technology, as well as maintain and continually refine our long‑term technology plans and operating practices for future investments.

Responsibilities

• This list of duties and responsibilities, as well as an expected knowledge base to have and maintain, are illustrative of the primary functions of this position and are not intended to be all inclusive.
• Ability to build, train and manage our IT team to support Managed IT, Broadband Internet & voice services.
• Participate as part of the leadership team to help develop strategic vision for the company.
• Have a thorough understanding of ISP operations including open‑source solutions, Calix, FTTH, Cisco and capacity planning for both electronics as well as backbone circuits including redundancy.
• Have a good understanding of Telco operations including TDM, VoIP, SS7, Metaswitch (preferred), Hosted PBX.
• Have a good understanding of network operations including monitoring, incident management, change management, lifecycle management.
• Have a good understanding of network security, cyber security including SEIM, IDS/IPS, Firewall, Anti‑virus.
• Ability to perform the various aspects of being a managed service provider – ability to meet with existing and potential customers, design, recommend and implement solutions for customers and drive delivery of world‑class services to customers.
• Provide pre‑sales engineering support.
• Manage premium customer relationships.

Required Qualifications

• Excellent troubleshooting skills.
• Ability to understand financial aspects of the business as it applies to Network Operations.
• Knowledgeable of outside plant operations.
• Knowledgeable of disaster recovery processes.
• Manage vendor agreements and relationships.
• A basic knowledge of AC & DC power is beneficial.

Preferred Qualifications

• Extensive experience with Virtualization, Windows server, Linux server, Windows desktop, MS Office, open‑source applications including BIND, DHCP, Apache, Asterisk, Cisco routing and switching, Calix E7, Metaswitch, Database servers, PC, laptop and server hardware, network design and implementation, solution design and implementation, disaster recovery including backup and restore are extremely valuable.

Equal Opportunity Employer

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.