Director of Tech Adoption & Data Enablement

Penn-Mar Human Services; Freeland (MD); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

HRA & FSA

403(b) retirement plan

PTO 17 days + holidays

Job summary

Penn-Mar Human Services is seeking a senior technology leader to drive organization-wide change, strengthen how technology enables decision-making, and advance digital capabilities for the people served. You will steward data governance, analytics, and enterprise applications while coaching managers across departments.

The role focuses on aligning programs with Penn-Mar's mission, coordinating resources, and delivering measurable improvements in data literacy, adoption, and impact.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience will be considered
• 8+ years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation
• Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals
• Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives

Responsibilities

• Lead adoption and change efforts so tools and practices become part of everyday work
• Partner with HR, Learning & Development, Marketing & Communications, supervisors, and operational leaders to build digital and data skills
• Develop practical communication, training, and feedback approaches for team members with varying levels of technology and data proficiency
• Measure adoption and user experience, identify barriers, and adjust approaches to maximize value
• Coordinate data from Penn-Mar's business applications into a governed BI platform
• Lead data governance operations including ownership, stewardship, definitions, data quality, sources, reporting standards
• Ensure dashboards/reports are accurate, secure, and used in leadership routines
• Define questions, requirements, KPIs, validation, refresh schedules, and success measures; build data literacy
• Advance Technology Programs & Transformation
• Guide managers responsible for enterprise applications and enabling technology
• Connect program priorities to Penn-Mar's strategy and mission
• Coordinate technology adoption, data/analytics, applications, enabling technology, automation, and other digital initiatives
• Support advancement of person-centered enabling technology that promotes independence, safety, and quality of life
• Manage initiatives, vendors, budgets, resources, risks, timelines, dependencies, and reporting

Skills

Technology leadership

Change management

Cross-functional collaboration

Data governance

User training & adoption

Communication

Education

Bachelor's degree in Information Systems or related

Equivalent education/experience considered

Tools

Power BI

Enterprise applications

Microsoft 365

Job description

At Penn-Mar, technology is more than systems and support; it is a way to strengthen connections, improve decision-making, and expand opportunities for the people we support. This is an opportunity to lead organization-wide change, strengthen how Penn-Mar uses technology and information, and help build a more digitally capable, data-informed, and person-centered organization.

We Offer:

• Starting annual salary of $110,000-130,000, depending on experience, skills, and knowledge
• Full benefits package: Medical, dental, vision, HRA, FSA, life insurance, short- and long-term disability insurance
• 403(b) retirement savings plan
• 17 days of PTO your first year + 12 paid holidays

What You'll Do - Key Responsibilities Responsibilities:

• Lead adoption and change efforts so tools and practices become part of everyday work
• Partner with HR, Learning & Development, Marketing & Communications, supervisors, and operational leaders to build digital and data skills and reinforce responsible use
• Develop practical communication, training, and feedback approaches for team members with varying levels of technology and data proficiency
• Measure adoption and user experience, identify barriers, and adjust approaches, so technology investments produce sustained organizational value
• Coordinate data from Penn-Mar's business applications into a governed business intelligence platform
• Lead data governance operations, including ownership, stewardship, definitions, data quality, official sources, reporting standards, access, and issue follow-through
• Ensure dashboards and reports are accurate, secure, understandable, and used in leadership and departmental routines
• Work with data owners and subject matter experts to define questions, requirements, KPIs, validation, refresh schedules, and success measures; build data literacy and reduce conflicting or manual reports
• Advance Technology Programs & Transformation
• Guide and coach managers responsible for enterprise applications and enabling technology while preserving their authority over daily delivery
• Connect program priorities to Penn-Mar's strategy and mission; identify dependencies, barriers, decisions, and resource needs
• Coordinate technology adoption, data and analytics, applications, enabling technology, automation, and other digital transformation initiatives
• Support the advancement of person-centered enabling technology that promotes independence, choice, safety, connection, and quality of life for the people Penn-Mar supports
• Manage assigned initiatives, vendors, budgets, resources, risks, timelines, dependencies, and outcome reporting

What We're Looking For:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience will be considered
• 8+ years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation
• Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals
• Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives
• Strong coaching, communication, facilitation, relationship management, project leadership, problem-solving, prioritization, and follow-through skills
• Ability to explain technology, data, privacy, and security expectations in practical terms for technical and nontechnical audiences

Preferred Qualifications:

• Master's degree in a related field
• Experience in human services, healthcare, education, or the nonprofit sector
• Experience supporting a distributed, hybrid, mobile, or BYOD workforce
• Experience supporting person-centered technology, assistive or enabling technology, digital inclusion, or technology-enabled services
• Familiarity with HIPAA/HITECH, privacy and security requirements, Microsoft 265, cloud platforms, Power BI or comparable analytics platforms, enterprise applications, and project portfolio tools
• Commitment to person-centered services, inclusion, digital access, collaboration, and Penn-Mar's Mission, Vision, and Values

Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.