Director of Talent Operations - Fitness

Leap Brands; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Leap Brands is seeking a Director of Talent Operations to lead strategic and operational talent initiatives across our growing, multi-location fitness organization. You will own workforce analytics, policy development, and scalable systems supporting the full employee lifecycle from onboarding through succession planning.

The role partners with HR, Operations, Talent Acquisition, and senior leadership to drive performance, retention, and capability development at scale while ensuring compliance

Qualifications

• Bachelor’s degree in a related field and 7+ years of talent operations or HR operations experience.
• Experience supporting a large, multi-unit, geographically dispersed workforce.
• Strong analytics, workforce planning, and performance management knowledge.

Responsibilities

• Lead enterprise-wide talent operations strategies aligned with growth and objectives.
• Oversee lifecycle processes: onboarding, performance, succession, retention, and development.
• Develop scalable systems and standards for HR/talent operations across locations.
• Partner with field leadership to plan staffing, recruiting priorities, and workforce planning.
• Establish KPIs, dashboards, and reporting to drive data-informed decisions.
• Drive initiatives to improve retention, engagement, and leadership pipelines.
• Collaborate with Learning & Development to close capability gaps and build programs.
• Ensure policies and practices comply with employment laws and company policies.

Education

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field

Tools

HRIS

ATS

Workforce analytics platforms

Job description

Director of Talent Operations

Position Summary

We are seeking a strategic and execution-oriented Director of Talent Operations to lead and optimize talent operations across a rapidly growing, multi-unit fitness organization. This leader will oversee the systems, processes, analytics, and operational infrastructure that support the full employee lifecycle across a large, distributed workforce.

The Director will partner closely with Human Resources, Operations, Talent Acquisition, Learning & Development, and senior leadership to build scalable talent programs, improve workforce performance, and ensure the organization has the people, processes, and capabilities needed to support continued growth.

Key Responsibilities

• Lead the development and execution of enterprise-wide talent operations strategies aligned with business growth and organizational objectives.
• Oversee talent processes across the employee lifecycle, including workforce planning, onboarding, performance management, career development, succession planning, and retention.
• Develop scalable systems, processes, and operating standards that improve the efficiency and effectiveness of HR and talent operations across a multi-location environment.
• Partner with Talent Acquisition and field leadership to develop workforce planning strategies, staffing models, and recruiting priorities based on business needs.
• Establish and monitor talent KPIs, dashboards, and reporting to identify trends, measure performance, and drive data-informed workforce decisions.
• Analyze employee turnover, engagement, retention, staffing levels, internal mobility, and other workforce metrics to identify opportunities for improvement.
• Lead initiatives designed to improve employee retention, manager effectiveness, employee engagement, and overall organizational performance.
• Partner with Learning & Development to identify capability gaps and develop programs that strengthen leadership pipelines and operational talent.
• Develop and maintain talent policies, procedures, and best practices that ensure consistency across corporate and field operations.
• Collaborate with Operations leadership to understand workforce challenges and implement practical, scalable talent solutions across clubs and markets.
• Support organizational design, succession planning, and internal talent development initiatives to build a strong leadership pipeline.
• Lead cross-functional talent projects, including HR technology implementations, process improvements, workforce analytics, and organizational initiatives.
• Ensure talent programs and processes are consistently executed while maintaining compliance with applicable employment laws and company policies.
• Serve as a strategic advisor to senior leadership on workforce trends, organizational effectiveness, and talent-related business opportunities.
• Lead, develop, and mentor members of the talent/HR operations team.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• 7+ years of progressive experience in talent operations, HR operations, talent management, or a related discipline.
• Experience supporting a large, multi-unit, geographically dispersed workforce; fitness, hospitality, retail, restaurant, healthcare, or franchise environments strongly preferred.
• Demonstrated experience building and scaling talent processes across a rapidly growing organization.
• Strong understanding of workforce analytics, talent management, performance management, employee engagement, and retention strategies.
• Experience working with HRIS, ATS, talent management, and workforce analytics platforms.
• Strong analytical capabilities with the ability to translate workforce data into actionable business recommendations.
• Proven ability to influence senior executives and collaborate effectively with field and corporate leadership.
• Strong project management and change management skills.
• Highly organized, commercially minded, and comfortable operating in a fast-paced, high-growth environment.

Leadership Profile

The ideal candidate is a strategic HR operator who can also execute. They should be comfortable moving between enterprise-level talent strategy and the day-to-day realities of supporting a large field organization. The successful leader will bring a data-driven approach, strong business acumen, and a track record of building scalable people infrastructure in a growth-oriented, multi-location environment.