Human Resources Operations Manager

Phamily; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Phamily is seeking an HR Operations Manager to scale our People team's HR infrastructure across recruiting, payroll, benefits, HRIS, and compliance. You will lead end-to-end process improvement, build scalable solutions, and partner with cross-functional stakeholders to support the full employee lifecycle.

This hands-on role reports to the VP of Talent Management and aims to deliver a seamless, data-driven employee experience in a fast-growing environment.

Qualifications

• 5+ years of progressive HR Operations and leadership experience.
• Experience with HRIS platforms (JustWorks, Lattice, EasyLlama, or equivalent) and HR analytics tools.
• Strong knowledge of U.S. employment laws and regulatory requirements.
• Demonstrated success in process improvement, HR service delivery, and project management.
• Tech-savvy and systems-oriented, with a passion for building and scaling infrastructure.
• Excellent communication, collaboration, and stakeholder management skills.
• Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree or HR certifications preferred) or equivalent work experience.

Responsibilities

• Design and implement end-to-end HR operations including payroll, compensation, benefits, performance management, and L&D.
• Optimize scalable HR processes across the employment lifecycle.
• Develop methodologies, templates, and toolkits to support operational excellence.
• Provide expert employee relations guidance to managers and employees on policies and practices.
• Lead HR projects from planning through execution within time and budget.
• Ensure compliance with U.S. federal, state, and local employment laws.
• Administer and optimize the HRIS for accurate, secure employee data.
• Maintain privacy, security, and compliance standards for employee data and reporting.
• Develop dashboards and reports for senior leadership on service delivery, compliance, and workforce planning.
• Track and report on key HR metrics and trends to inform strategy and improve employee experience.
• Act as a point of contact for HR inquiries with timely resolution.

Skills

HR Operations

HRIS platforms

HR analytics

US employment law

Process improvement

Project management

Stakeholder management

Communication

Collaboration

Education

Bachelor's degree in HR or related field

Master's degree or HR certifications preferred

Tools

JustWorks

Lattice

EasyLlama

Job description

Reports to: Vice President, Talent Management

Role Description

The HR Operations Manager in our People team will help scale our HR infrastructure to meet the growing needs of our business and people. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle: from recruiting to offboarding.

This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management.

Key Responsibilities

• Design and perform end-to-end implementation and administration of core HR operations (e.g., payroll through PEO, compensation, benefits, performance management, L&D).
• Optimize scalable HR processes across the employment lifecycle
• Develop and implement methodologies, templates, and toolkits to support operational excellence.
• Provide expert employee relations guidance to managers and employees on HR policies, procedures, and best practices.
• Lead HR projects from planning through execution, ensuring milestones are met on time and within budget.
• Ensure compliance with U.S. federal, state, and local employment laws.
• Administer and optimize the HRIS ensuring accurate and secure employee data.
• Maintain privacy, security, and compliance standards for employee data and ensure required reporting and filings are completed accurately and on time.
• Develop dashboards and reports for senior leadership on service delivery, compliance, and workforce planning.
• Track and report on key HR metrics and trends, identifying insights to inform strategy and improve the employee experience.
• Act as a point of contact for HR-related inquiries, ensuring timely and effective resolution.

QualificationsRequired:

• 5+ years of progressive HR Operations and leadership experience
• Experience with HRIS platforms (e.g., JustWorks, Lattice, EasyLlama, or equivalent) and HR analytics tools
• Strong knowledge of U.S. employment laws and regulatory requirements
• Demonstrated success in process improvement, HR service delivery, and project management
• Tech-savvy and systems-oriented, with a passion for building and scaling infrastructure
• Excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree or HR certifications preferred) or equivalent work experience

Preferred:

• Experience supporting performance review cycles or benefits open enrollment end-to-end.
• Familiarity with healthcare, high-growth startup, or other regulated industry environments.
• Entrepreneurial DNA: a 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

As set forth in Phamily's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.