Director of Social/Community Engagement

Family Service Association of San Antonio, Inc.; San Antonio (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

The Family Service Association of San Antonio, Inc. seeks a Director of Social and Community Engagement to lead program administration and ensure culturally responsive services aligned with the Social Determinants of Health.

The role serves as a liaison with staff, stakeholders, and senior leadership to deliver contracts and measurable outcomes. You will supervise staff, drive strategic planning, and monitor budgets to meet agency goals while maintaining client-centered services and

Qualifications

• Bachelor’s degree required, Master’s degree preferred in education, health, social work, or related field.
• Five years experience in nonprofit human services environments.
• Five years directing staff and contracts to achieve agency and stakeholder goals.
• Fluent in English and Spanish desirable.
• Staff vaccination status proof or accommodation available.
• State license/certificate as applicable; Texas driver license and liability insurance required.

Responsibilities

• Communicate agency mission and ensure clients access to all five pillars of social determinants of health with a trauma-informed lens.
• Lead strategic planning and monitor Balanced Scorecard goals, objectives, and staff performance metrics.
• Support talent management and leadership development within the agency.
• Establish program goals and monitor budgets and contracts to ensure compliance and timely deliverables.
• Oversee supervision of staff, conduct evaluations, approve time sheets and mileage/travel reports.
• Ensure services are client-centered, culturally competent, and aligned with stakeholder requirements.

Skills

Fluent English

Spanish language proficiency

Education

Bachelor’s degree

Master’s degree preferred

Job description

JOB SUMMARY:

The Director, Social and Community Engagement is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Social and Community Engagement is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team. The Director, Social and Community Engagement is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Social and Community Engagement is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard.

JOB SUMMARY:

The Director, Social and Community Engagement is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Social and Community Engagement is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team. The Director, Social and Community Engagement is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Social and Community Engagement is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard.

Job Functions:

• Understand the mission, vision, and values of the agency, and the ability to communicate such with staff, students and stakeholders and ensure that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
• Participate in the Agency Strategic Planning process and provide leadership for the successful achievement of the the Balanced Scorecard goals, objectives and metrics and the corresponding staff performance metrics.
• Support the Agency’s talent management efforts by evolving Agency leadership and bench strength and assisting with implementation of the Agency career pathing opportunities.
• Establish program goals and objectives, and monitor such on a monthly basis relative to the achievement of weekly/monthly/quarterly benchmarks related to contract budget, program goals and objectives; take appropriate action, when indicated, to ensure uninterrupted compliance with agency and stakeholder requirements.
• Provide oversight of the supervision to hire and direct assigned staff to facilitate effective and responsive services to clients, contractors, agency collaborators and community stakeholders. Duties include on-going supervision, personnel reviews and evaluations, recommending agency-funded professional development activities, and approving staff time sheets and mileage/travel reports.
• Monitor all services and activities carried out in the name of the agency to ensure they are client-centered, culturally competent, and in accordance with agency and stakeholder requirements.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

• Bachelor’s degree required, Master’s degree preferred, in education, health, social work, or other related human service field and five (5) years experience.
• Previous experience working in the non-profit human services environment to include low-income, minority, multi-problem families required.
• Five (5) years previous experience in directing/supervising staff and contracts in the achievement of agency and stakeholder goals.
• Fluent in English and Spanish (read, write, and speak) desirable.
• Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
• Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
• State of Texas vehicle operator’s license and proof of liability insurance.