Director of Support Services, Data Analytics

Jobtailor; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Charlotte, NC is seeking a Senior Data Analytics Leader to manage performance metrics, develop financial statistics, and drive value for Support Services through robust data governance and dashboards.

You will guide data store design, lead analysts, and collaborate with operations to identify cost savings and process improvements. A master's degree in Health Care Administration or Information Technology and 7+ years of analytics leadership are required.

Qualifications

• Master’s Degree in Health Care Administration or Master’s Degree in Information Technology.
• Typically requires 7 years of experience in project management, information systems, or leadership with applications, database management, and systems integration.
• 3 years of management experience leading a data analytics team.
• Knowledge of project management best practices and software development lifecycle (SDLC) methodologies.
• Strong supervisory and leadership skills.
• Ability to translate organizational vision into measurable data and performance metrics.
• Knowledge and experience with change management.
• Preferred knowledge of Power BI, SQL, and Python.
• SAS Certified Data Scientist preferred.

Responsibilities

• Manage the performance, development, and maintenance of metrics and financial statistics evaluating Support Services performance, cost savings, value, and effectiveness.
• Design, create, install, and maintain operational data stores and data warehouses.
• Lead development of executive and frontline dashboards using Power BI and NEXUS.
• Lead data analysts delivering customer-focused analytics capabilities.
• Enable operational leaders with reliable data and identify cost, safety, and service improvement opportunities.
• Establish and implement normalization criteria for benchmarking across acute and non-acute facilities.
• Build and lead a Support Services data governance committee.
• Select, coach, and develop teams; align objectives with organizational strategy; manage performance, talent development, and succession planning.
• Oversee hiring, performance evaluations, compensation changes, corrective actions, and employee engagement.
• Develop and manage operating and capital budgets within approved financial targets.
• Ensure compliance with organizational policies, regulations, applicable laws, and Code of Ethical Conduct.
• Travel as required and operate standard equipment in an office environment.

Skills

Data Analytics Leadership

Power BI

SQL

Python

Project Management

Communication

Education

Master's Degree in Health Care Administration or Information Technology

Tools

Power BI

NEXUS

SQL

Python

Job description

• Manage the performance, development, and maintenance of metrics and financial statistics evaluating Support Services performance, cost savings, value, and effectiveness


• Design, create, install, and maintain operational data stores and data warehouses


• Lead development of executive and frontline dashboards using Power BI and NEXUS


• Lead data analysts delivering customer-focused analytics capabilities


• Enable operational leaders with reliable data and identify cost, safety, and service improvement opportunities


• Establish and implement normalization criteria for benchmarking across acute and non-acute facilities


• Build and lead a Support Services data governance committee


• Select, coach, and develop teams; align objectives with organizational strategy; manage performance, talent development, and succession planning


• Oversee hiring, performance evaluations, compensation changes, corrective actions, and employee engagement


• Develop and manage operating and capital budgets within approved financial targets


• Ensure compliance with organizational policies, regulations, applicable laws, and Code of Ethical Conduct


• Travel as required and operate standard equipment in an office environment

Requirements

• Master’s Degree in Health Care Administration or Master’s Degree in Information Technology


• Typically requires 7 years of experience in project management, information systems, or leadership with applications, database management, and systems integration


• 3 years of management experience leading a data analytics team


• Knowledge of project management best practices and software development lifecycle (SDLC) methodologies


• Strong supervisory and leadership skills


• Proven success in team building and staff development


• Ability to work with databases, metrics, dashboards, and normalization methodologies


• Knowledge and experience with change management


• Ability to translate organizational vision into measurable data and performance metrics


• Strong communication skills across all levels of the organization


• No required licensure, registration, or certification


• SAS Certified Data Scientist preferred


• Preferred knowledge of Power BI, SQL, and Python


• Requires travel and exposure to varying weather and road conditions


• Work is performed in a typical office environment

Core Competencies

Demonstrates expertise in managing data analytics teams and developing performance metrics to drive operational improvements. Proficient in utilizing Power BI and SQL for data visualization and analysis while ensuring compliance with organizational standards.

Highest-signal resume keywords

• Data Analytics Team Leadership


• Power BI Dashboard Development


• Project Management Best Practices


• Budget Management


• SAS Certified Data Scientist

ATS Optimization Keywords

Hard Skills

• Data Warehouse Management


• Database Management


• Metrics Development


• Normalization Methodologies


• Change Management


• Performance Metrics Translation


• Systems Integration


• Software Development Lifecycle (SDLC)


• SQL


• Python

Soft Skills

• Strong Communication Skills


• Team Building


• Staff Development


• Supervisory Skills


• Performance Management

Certifications & Qualifications

• SAS Certified Data Scientist

Industry Keywords

• Health Care Administration


• Support Services


• Operational Data Stores


• Financial Statistics


• Compliance


• Ethical Conduct

Tools & Technologies

• Power BI


• NEXUS