Director of Student Success & Retention Innovation

University of Miami; Coral Gables (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

The University of Miami seeks an Executive Director, Student Success Advocacy to lead a holistic undergraduate retention and success framework. You will oversee program development, analytics, and communications, reporting to the Senior Associate Dean and serving on the Center for Academic Navigation & Success leadership team.

Responsibilities include designing advocacy initiatives, supervising staff, managing budgets, and driving data-informed interventions across faculties to reduce attrition

Qualifications

• Master's degree required; PhD preferred in a relevant field.
• Strong command of data analytics, reporting, and student success metrics.
• Experience leading programs, budgeting, and staff supervision.

Responsibilities

• Design and implement student success promotion and attrition prevention programs.
• Oversee budget and staff performance; recruit, mentor, supervise, and evaluate staff.
• Leverage predictive analytics and AI to improve retention and completion.
• Collaborate with faculty, registrars, and external partners to advance student success.
• Lead events and trainings; manage communications and targeted multimedia efforts.

Skills

Knowledge of business and management

CRM proficiency

PowerBI

Microsoft Excel

Student Information Systems

Learning Management Systems

AI strategies

Leadership and staff development

Education

Master's degree in relevant field

Ph.D. in relevant field preferred

Tools

CRM

PowerBI

Excel

Student Information Systems

Learning Management Systems

AI strategies

Job description

The University of Miami seeks an Executive Director, Student Success Advocacy to lead a holistic undergraduate retention and success framework. You will oversee program development, analytics, and communications, reporting to the Senior Associate Dean and serving on the Center for Academic Navigation & Success leadership team.

Responsibilities include designing advocacy initiatives, supervising staff, managing budgets, and driving data-informed interventions across faculties to reduce attrition