Director of Student Success A

Seton Hall University; South Orange (NJ); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Full-time benefits

Medical, dental, vision

Retirement plan

Life insurance

Job summary

Seton Hall University is seeking a Director of Student Success in the College of Arts and Sciences to provide college-wide leadership for undergraduate persistence, degree progression, academic advising operations, and coordinated student support. The role oversees daily advising, inquiry channels, and retention interventions across departments, while maintaining FERPA compliance and service standards.

The position supports recruitment, orientation, and student programming, serves as executive

Qualifications

• Master's Degree in Higher Education Administration, Student Affairs, Counseling, Education, or related field; a master's in Arts & Sciences with student-services experience may be considered.
• At least five years of progressively responsible higher-education experience in undergraduate advising or student success.
• Advanced knowledge of undergraduate advising, FERPA, degree requirements, and retention practices.
• Ability to analyze student data and translate findings into actionable steps and briefs.
• Experience with cross-functional coordination, policy guidance, and outreach campaigns.
• Proficiency with Microsoft Office/Excel, Outlook, Teams, SharePoint, and advising platforms.

Responsibilities

• Lead daily undergraduate advising and academic-form operations for College students, including planning and troubleshooting.
• Develop and assess data-informed persistence and retention strategies and dashboards.
• Manage the College's student inquiry channel, triage, referrals, and escalation.a0
• Coordinate Open House, Pirate Adventure, Admitted Student Days, and other events with Admissions and Marketing.
• Oversee executive producer duties for the Dean's Speaker Series and related events.
• Lead communications, advisor training, and knowledge management across the College.

Skills

Higher Education Administration

Student Affairs

FERPA

Data analysis

Project management

Microsoft Office/Excel

Slate/CRM systems

Banner/Degree Works

Strong communication

Education

Master's Degree in Higher Education Administration or related field

Experience in undergraduate advising or student success

Doctoral degree (preferred)

Tools

Banner

Degree Works

Slate

CRM systems

Job description

Director of Student Success A&S

Job No: 497511

Full Time/Part Time: Full-time

Location: South Orange

Categories: Administrator

The Director for Student Success provides college-wide leadershipfor undergraduate persistence, timely degree progression, academicadvising operations, and coordinated student support within theCollege of Arts and Sciences. Reporting to the Dean, the Directoroversees daily advising and academic-form workflows, manages theCollege's student inquiry channel, and develops data-informedretention interventions with academic departments and universitypartners. The position directs College participation inrecruitment, yield, orientation, and student-success events andserves as executive producer of the Dean's Speaker Series. TheDirector strengthens student outcomes and service quality throughclear standards, proactive communication, cross-unit coordination,and regular assessment.

This is a College-wide student-success leadership role designed to improve the consistency, timeliness, and equity of advising,progression support, retention interventions, inquiry handling, andstudent-facing programming. The position works across academicdepartments and central offices without replacing faculty advisingresponsibilities or the formal authority of the Registrar,Financial Aid, Counseling, Disability Support Services, academicleadership, or other designated offices. The Director routinelyhandles FERPA-protected information and high-impact student mattersbut does not provide clinical counseling, disabilitydeterminations, legal advice, or emergency services; urgentconcerns are referred through established university protocols.Routine academic forms and operational decisions may be approvedwithin delegated policy, while policy exceptions, employmentactions, contracts, and expenditures outside delegated authorityrequire approval from the appropriate university official.

Duties and Responsibilities

• Lead daily undergraduate advising and academic-form operationsfor College students, including course and degree planning,major/minor exploration, registration troubleshooting, policyguidance, petitions, FERPA-compliant case documentation, referrals,and coordination of complex academic standing matters.
• Design, implement, and assess data-informed persistence andretention strategies, including early alert outreach, midtermprogress campaigns, gateway-course supports, re-registrationinitiatives, stop-out reengagement, and dashboards on persistence,credit momentum, DFW rates, and time to degree.
• Manage the College's student advice and question channel,including inquiry triage, referral and escalation pathways,service-level standards, knowledge base and FAQ maintenance,response quality monitoring, and analysis of inquiry themes to improve service and communication.
• Direct College programming and logistics for Open House, PirateAdventure, Admitted Student Days, and other recruitment, yield, andorientation events in partnership with Admissions, Marketing andCommunications, departments, faculty, staff, and studentambassadors.
• Serve as executive producer of the Dean's Speaker Series andrelated student programming, coordinating themes, speakers,invitations, contracts, honoraria, budgets, venues, audiovisualservices, marketing, accessibility, run-of-show, riskconsiderations, and assessment.
• Lead student-success communications, advisor training, andknowledge management by developing deadline and policycommunications, faculty/staff toolkits, advising guides, webpages,FAQs, and service procedures; convene the College Student SuccessCouncil and advance continuous improvement.

Required Qualifications

• Master's Degree in Higher Education Administration, StudentAffairs, Counseling, Education, or a related field; a master's inan Arts and Sciences discipline with substantial student-servicesexperience may also be considered.
• At least five years of progressively responsible higher-educationexperience in undergraduate advising, student success, retention,or a closely related studentservice function. Experience mustinclude interpreting academic policy, managing complex studentcases, coordinating cross-functional initiatives, using data toimprove outcomes, and communicating with diverse studentpopulations. Event leadership and functional supervision arestrongly preferred.
• Advanced working knowledge of undergraduate advising, studentdevelopment, academic policies and degree requirements, FERPA,referral protocols, retention practices, equitable student support,and appropriate boundaries between advising, care coordination, andclinical services.
• Ability to analyze student, inquiry, progression, andcourse-outcome data; identify patterns and root causes; definemeasures; evaluate interventions; and translate findings intopractical action and executive briefings.
• Advanced project and process management across advisingoperations, communication campaigns, recruitment and orientationevents, retention initiatives, speaker programming, assessment, andcontinuous-improvement work with multiple owners anddeadlines.
• Proficiency with Microsoft Office/Excel, Outlook, Teams,SharePoint, forms, CRM and tracking tools; experience with Banner,Degree Works, studentsuccess/advising platforms, Slate orcomparable CRM, dashboards, web content systems.
• Strong attention to detail for academic forms, records, casedocumentation, schedules, event logistics, correspondence, documentretention, communications, and data entry.
• Strong service orientation, cultural competence, discretion withconfidential information, sound judgment, professionalism, andability to support diverse students facing academic, financial,personal, or accessibility-related barriers.
• Ability to manage high-volume and time-sensitive work, establishpriorities and service standards, safeguard student records, andremain effective during registration, orientation, recruitment,academic standing, and event peaks.
• Writes clear and audience-appropriate student communications,policy guidance, case documentation, reports, dashboards, advisingguides, SOPs, web and email content, presentations,contracts/honorarium documentation, event materials, and executivebriefings.

Desired Qualifications

• Doctoral degree in Higher Education, Education, Student Affairs, Counseling, or a related field preferred.
• Training or demonstrated working knowledge related to ADA/504,Clery, student crisis referral protocols, accessibility, event riskmanagement, and student-success assessment is preferred.

Salary Range

$88,000 - $121,000

Exempt/Nonexempt

Exempt

Physical Demands

General Office Environment

Benefits Information

Full Time Benefits

Life today is complex. That's why Seton Hall University offers acomprehensive package of benefits and programs to help you simplifyand enrich your life.

These benefits are important elements of your total universitycompensation package. Benefits include but are not limited tobundled medical, prescription, and vision insurance, dentalinsurance, and life insurance, and retirement plan. Moreinformation is available at https://www.shu.edu/human-resources/benefits.html.

Seton Hall University is located in South Orange, New Jersey,14 miles from New York City. It is the oldest Catholic diocesaninstitution of higher education in the United States and is home toabout 6,300 undergraduate and 3,700 graduate students. A vibrantand culturally inclusive community, Seton Hall pursues academicexcellence and ethical development in a collaborative environmentand prepares its students to be servant leaders in theirprofessional and community lives. Seton Hall University is an equalopportunity employer. It honors diverse perspectives and welcomesemployees from all faith traditions. In turn, its employees respectCatholic beliefs and values, engage in servant leadership, andsupport the University's mission as a Catholic institution ofhigher education.