Admissions Counselor

Seton Hall University; South Orange (NJ); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Full Time Benefits

Job summary

Seton Hall University in South Orange, NJ seeks an Admissions Counselor to handle front-line inquiries and guide applicants through the admissions and financial aid processes. The role includes delivering information sessions, campus tours, and interviews to prospective students and families, with occasional weekend/evening events.

Responsibilities include processing inquiries, assisting with applications, and advising on the enrollment steps.

Qualifications

• Bachelor's degree with 1-2 years of customer service or student service experience.
• Strong interpersonal and written/verbal communication skills.
• Computer literacy in Microsoft Office Suite.

Responsibilities

• Monitor and respond to questions via telephone, email and in person, providing status information and guiding applicants.
• Present daily information sessions and conduct campus tours for prospective students and families.
• Assist with application review, decisions on freshmen and transfer applications, and financial aid information.
• Coordinate classroom visits, event planning and weekend/evening recruitment activities.
• Advise students on the application process and support enrollment procedures.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Education

Bachelor's degree

Job description

Admissions Counselor

Job No: 497468

Full Time/Part Time: Full-time

Location: South Orange

Categories: Administrator

Those who work in this entry level role will be responsible for allfront-line customer services including communication related to theAdmissions process of Seton Hall University. The AdmissionsCounselor will be responsible for receiving and delivering allelectronic, voice and in-person related information pertaining tothe inquiry application and enrollment processes of the Office ofAdmissions. The Admissions Counselor will be responsible for assessing the customer service provided by the Office of Admissionsand suggesting ways to enhance the services provided. Additionally,this position will be responsible for meeting with and speaking tostudents and families, specifically in terms of the applicationprocess, decision process, and financial aid process. TheAdmissions Counselor will make decisions on the applications ofstudents when necessary and will be well-versed in the enrollmentprocess to better assist prospective students in theirapplication/financial aid review.

Additionally, this position will be responsible for providing dailyinformation sessions to campus visitors prior to taking a tour aswell as conducting interviews of prospective students. They mayalso be responsible for providing tours. The Admissions Counselorwill need to be customer service oriented with a strong desire towork with others. The Admissions Counselor should also be availableto work some weekend and evening events throughout a recruitmentcycle.

Duties and Responsibilities:

1. Monitor and respond to questions throughout various forms ofcommunication including telephone, email and social needs in atimely fashion. Provide prospective students application statusinformation, general Seton Hall information, application processinformation, program specific information. Meet with prospectivestudents, families and other visitors who arrive in the AdmissionsOffice on a daily basis. Provide answers to questions, solveissues, direct visitors to appropriate departments when necessary.Conduct interviews to a range of student populations includingprospective freshmen, transfer and wait listed students. Assess thestudent's interview and provide feedback that will aid in theselection process for potential admission to the University. Advisestudents on the application process and assess an applicant'sportfolio. Assist students and families with their financial aidpackage and suggest other outlets for financing a student'seducation.
2. Present daily information sessions to a range of visitors(accepted students, prospective students, transfer students,guidance counselors, parents, etc.) and provide campus tours whenneeded. Compile reports and data as it pertains to visit programsand customer contact as well as assist with customer service needsand procedures. Assess the customer service efforts of theUndergraduate Admissions Office and implement new procedures for anenhanced and revised procedure in assisting campus visitors.
3. Assist with application review and make decisions on incomingfreshman and transfer applications, when needed. Assist with textcomments. Support the background admissions operations such asprocessing applications, compiling data entry, mailings, etc.
4. Assist with arranging classroom visits, event planning,scheduling, programming and any other logistical needs to supportthe admissions operation.

• May be required to work Saturday information sessions as part ofthe weekend tour times as well as assist with Open Houses and otherevents which occur in the evening or weekends.

Required Qualifications:

• Bachelor's degree required with 1-2 years of experience in customerservice and/or student service required. Advanced degree maysubstitute for required work experience.
• - Strong interpersonal skills and the ability to work effectivelywith a wide range of constituencies in a diverse community.
• - Ability to analyze and interpret the needs of customers and offerappropriate solutions
• - Strong verbal and written communication skills and the ability topresent information effectively to groups
• - Computer literacy in Microsoft Office Suite

Desired Qualifications:

• Experience in student database software preferred.

Salary Range:

$32,800 - $45,100

Exempt/Nonexempt:

Nonexempt

Physical Demands:

General Office Environment

Benefits Information:

Full Time Benefits

Life today is complex. That's why Seton Hall University offers acomprehensive package of benefits and programs to help you simplifyand enrich your life.

These benefits are important elements of your total universitycompensation package. Benefits include but are not limited tobundled medical, prescription, and vision insurance, dentalinsurance, and life insurance, and retirement plan. Moreinformation is available at https://www.shu.edu/human-resources/benefits.html.

Seton Hall University is located in South Orange, New Jersey,14 miles from New York City. It is the oldest Catholic diocesaninstitution of higher education in the United States and is home toabout 6,300 undergraduate and 3,700 graduate students. A vibrantand culturally inclusive community, Seton Hall pursues academicexcellence and ethical development in a collaborative environmentand prepares its students to be servant leaders in theirprofessional and community lives. Seton Hall University is an equalopportunity employer. It honors diverse perspectives and welcomesemployees from all faith traditions. In turn, its employees respectCatholic beliefs and values, engage in servant leadership, andsupport the University's mission as a Catholic institution ofhigher education.

Advertised: 24 August 2026 Eastern Daylight Time

Application Closes: Eastern Daylight Time