Director of Student Success

Harvarduniversity; Cambridge (MA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Harvard University in Cambridge, MA seeks a Director of Student Success to oversee the Office of Student Success, advising hundreds of graduate students and coordinating policy interpretation with faculty and administrators. You will lead assessment initiatives, supervise staff, and partner with diverse university offices to support student well-being and degree completion.

The role requires strong leadership, strategic thinking, and advanced communication skills.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum of 7 years' relevant work experience.
• Master's degree preferred.
• 5+ years related experience in higher education preferred.
• Knowledge of and experience working directly with students in a university setting.
• Demonstrated ability to work with diverse constituencies and build effective relationships with campus partners, administrators, and students.
• Strong organizational, problem-solving and negotiating skills and the ability to work with individuals and groups.
• Ability to work under pressure in a complex institutional environment.
• Superior oral and written communication and customer service skills.
• Strong presentation/public speaking ability.
• Strong analytical and report-writing skills.
• Knowledge of Microsoft Office Suite, advanced Excel skills.

Responsabilités

• Directs all programs and services within the Office of Student Success.
• Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in policy interpretation.
• Works with Dean of Students and Senior Leadership Team on policies and procedures.
• Oversees student affairs, advising 58 academic programs and their students.
• Leads division-wide assessment activities and projects.
• Oversees an Assistant Director and a support staff member.
• Manages Community Standards and code of conduct under Dean of Students supervision.
• Records actions and communicates decisions for Administrative Board.
• Liaises with General Counsel as required.
• Partners with the Office of Student Services and Academic Programs to advise students in need of support services.
• Manages MBTA Student Pass Program, student funding requests and other services.
• Maintains conduct records and Dean's Certification requests.
• Serves on on-call rotation.
• Contributes to large-scale University-wide events such as Orientation.
• Represents Harvard Griffin GSAS on committees and with University offices.

Connaissances

Organizational skills

Problem solving

Negotiation

Communication skills

Public speaking

Customer service

Microsoft Office

Excel

Teamwork

Adaptability

Formation

Bachelor's degree or equivalent

Master's degree preferred

Outils

Microsoft Office Suite

Excel

Description du poste

Job-Specific Responsibilities:

The Director of Student Success reports to the Dean of Students. Directs all programs and services within the Office of Student Success while providing support to students. Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in the academic departments as well as other University offices in the communication and interpretation of Harvard Griffin GSAS policies. Works closely with Dean of Students and members of the Harvard Griffin GSAS Senior Leadership Team in development and implementation of policies and procedures.

• Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs.
• Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns.
• Advises individuals and groups in support of students' well-being, success, and completion of degree requirements.
• Leads and facilitates division-wide assessment activities and projects.
• Oversees an Assistant Director and a support staff member.

Student Success Management

• Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs.
• Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns.
• Advises individuals and groups in support of students' well-being, success, and completion of degree requirements.
• Leads and facilitates division-wide assessment activities and projects.
• Oversees an Assistant Director and a support staff member.

Policies and Procedures

• Under the supervision of the Dean of Students, manages Harvard Griffin GSAS Community Standards and codes of conduct and advises students when infractions occur.
• Serves as Secretary of the Harvard Griffin GSAS Administrative Board and has oversight of meetings and correspondence with Board members; records actions taken and assists in communicating decisions as appropriate.
• Oversees Harvard Griffin GSAS Student Affairs Administration policies and procedures and liaises with the Office of General Counsel as required.

Student Support

• Partners with the Office of Student Services and Academic Programs, advises students in need of support services. Assists with the management of student crises or immediate student life issues.
• Manages the MBTA Student Pass Program, student funding requests and other student services.
• Manages conduct records verification and Dean's Certification requests. Assists students requesting to see their educational record.
• Serves on the on-call rotation.

Events Management

• Contributes to large-scale University-wide events and activities such as Orientation.
• Oversees Harvard Griffin GSAS Diploma Awarding Ceremony at Sanders Theatre on Commencement Day attended by 600+ graduates and 1200+ guests including management and supervision of 50+ event staff.

Harvard Griffin GSAS Representation

• Represents Harvard Griffin GSAS and advocates for graduate students on multiple committees, working groups and with University offices including Global Support Services, the Office of Financial Aid, FAS Registrar's Office, Harvard International Office, University Health Services and other University partners.
• Serves on Harvard International Emergency Management Team (IEMT) and Harvard Griffin GSAS Local Emergency Management Team (LEMT).
• Provide ad-hoc guidance towards department-wide initiatives and special projects as assigned

Programming

• Designs and implements programs to enhance the quality of the student experience and promote student success; manages the processes, outreach, content, and finances.

Working Conditions:

Work is performed in an office setting May be required, on occasion, to work nights and weekends

Physical Requirements:

Sitting using near vision use for reading and computer use for extended periods of time Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Basic Qualifications:

• Bachelor's degree or equivalent work experience required
• Minimum of 7 years' relevant work experience

Additional Qualifications and Skills:

• Master's degree preferred.
• 5+ years related experience in higher education preferred.
• Knowledge of and experience working directly with students in a university setting
• Demonstrated ability to work with diverse constituencies and build effective relationships with campus partners, administrators, and students.
• Strong organizational, problem-solving and negotiating skills and the ability to work with individuals and groups.
• Ability to work under pressure in a complex institutional environment.
• Superior oral and written communication and customer service skills
• Strong presentation/public speaking ability
• Strong analytical and report-writing skills
• Knowledge of Microsoft Office Suite, advanced Excel skills
• Adaptability and flexibility
• Willingness to enthusiastically contribute to a team-based, goal-driven culture and environment.

Standard Hours/Schedule:

35 hours per week

Visa Sponsorship Information:

Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening:

Identity, Education, Criminal

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively perform