Director of Student Services & College Programs

Ugajobsearch; Athens (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Georgia in Athens seeks a Director of Student Services to lead College-wide student services and academic program administration. You will establish consistent processes, service standards, and student-facing practices in partnership with program directors, units, and central offices.

You will supervise staff, coordinate across departments, and drive student success through effective communications, events, and program information.

Qualifications

• Knowledge of university rules, regulations, policies and procedures.
• Ability to supervise and develop professional staff supporting multiple academic units, establish service expectations, manage workload and priorities, and address performance issues.
• Ability to coordinate work across departments, institutes, and academic programs and implement consistent student services and academic administrative processes.
• Ability to manage complex administrative processes requiring documentation, deadline tracking, coordination, and sustained follow-up across multiple offices and stakeholders.
• Strong project management, problem-solving, communication, conflict-resolution, and customer-service skills.
• Knowledge of Microsoft Office Suite and relevant University systems, CAPA, eLearning Commons, and other systems used for student records, advising, reporting, and program administration.

Responsibilities

• Supervises designated advising staff supporting College departments and institutes. Establishes work priorities and service expectations; coordinates workload and coverage; provides coaching and professional development; completes performance management and personnel actions; and supports consistent student service delivery across academic units.
• Duties/Responsibilities Directs administrative support for student and program activities across degree programs, certificates, and minors. Partners with program directors/coordinators, academic units, and University offices to execute advising and student administrative processes related to degree progression. Serves as an escalation point for complex administrative issues. Percentage of time 20
• Duties/Responsibilities Coordinates student recruitment and retention support, College-wide student communications, and program information in collaboration with academic programs and appropriate College offices. Develops and distributes newsletters, deadline reminders, announcements, and other student-facing communications Percentage of time 20
• Duties/Responsibilities Organizes College-wide student events and engagement activities, including orientations, graduation, student organizations, and related activities. Coordinates with University offices as needed. On occasion represents College at campus, community, and professional events. Percentage of time 10
• Duties/Responsibilities Directs College administrative functions supporting academic programs and student services, including CAPA entries and approvals, related committees and working groups, and other special projects. Percentage of time 10

Skills

University policies knowledge

Supervise staff

Cross-department coordination

Admin processes management

Project management

MS Office & University systems

Education

Bachelor’s degree in related field or equivalent

Job description

University of Georgia in Athens seeks a Director of Student Services to lead College-wide student services and academic program administration. You will establish consistent processes, service standards, and student-facing practices in partnership with program directors, units, and central offices.

You will supervise staff, coordinate across departments, and drive student success through effective communications, events, and program information.