Student Services Director

University of Georgia; Athens (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Georgia is seeking a Student Services Director to lead College-wide student services and academic program administration. You will establish consistent processes, service standards, and student-facing practices in collaboration with program directors, academic leadership, and central university offices.

You will oversee staff workflows and provide escalation support for complex student matters.

Qualifications

• Bachelor's degree in a related field or equivalent plus 10 years of professional experience including 3 years of supervisory experience.
• Experience in higher education student services or academic program administration preferred.
• Familiarity with UGA systems, policies, and procedures; ability to supervise and develop professional staff.

Responsibilities

• Supervises advising staff and coordinates workload across college departments.
• Directs administrative support for student activities and programs including degree progression and advisement processes.
• Coordinates recruitment and retention communications and distributes program information across units.
• Organizes college-wide student events such as orientations, graduation, and student organization activities.
• Directs CAPA entries, related committees, and special projects to support student services and programs.

Skills

Supervisory experience

Leadership

Student services administration

Project management

Microsoft Office

Education

Bachelor's degree in a related field

Tools

CAPA

eLearning Commons

University systems (student records, advising)

Microsoft Office Suite

Job description

Working Title

Student Services Director

Classification Title

Student Services Manager

Employment Type

Employee

Full/Part Time

Full Time

Work Schedule

Monday-Friday 8AM-5PM with occasional after hours as needed.

Retirement Plan

TRS or ORP

Benefits Eligibility

Benefits Eligible

Location of Vacancy

Athens Area

Advertised Salary

Commenensurate with experience

Position Summary

Leads College-wide student services and academic program administration activities. Establishes and maintains consistent processes, service standards, communications, and student-facing practices across the College in partnership with program directors and coordinators, academic unit leadership, faculty, and central University offices. Directs student services staff responsibilities and workflows, supports collaboration across units, and provides guidance and escalation support for complex student administrative matters. May also advise students in College-wide minor and certificate programs as needed. Coordinates recruitment and retention support, prepares student communications, and the development and distribution of program information in partnership with academic programs and relevant College offices. Plans major College-wide student activities and events, including orientations, student engagement activities, and graduation.

Minimum Qualifications

Bachelor's degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience

Preferred Qualifications

Experience in higher education student services or academic program administration; familiarity with UGA systems, policies, and procedures; and experience supervising and developing professional staff. Experience coordinating work across academic units, improving administrative processes, and supporting student success is also preferred.

Knowledge, Skills, Abilities and/or Competencies

• Knowledge of university rules, regulations, policies and procedures. Knowledge of student services administration, academic advising, student records, registration, progression, retention, graduation, and student success practices.
• Ability to supervise and develop professional staff supporting multiple academic units, establish service expectations, manage workload and priorities, and address performance issues.
• Ability to coordinate work across departments, institutes, and academic programs and implement consistent student services and academic administrative processes.
• Ability to manage complex administrative processes requiring documentation, deadline tracking, coordination, and sustained follow-up across multiple offices and stakeholders.
• Strong project management, problem-solving, communication, conflict-resolution, and customer-service skills, including the ability to address complex or sensitive student matters and determine when escalation is appropriate.
• Knowledge of Microsoft Office Suite and relevant University systems, including UGA student and financial systems, CAPA, eLearning Commons, and other systems used for student records, advising, reporting, and program administration. Familiarity with program management-management tools is preferred.

Physical Demands

Sitting or standing for long periods of time; lifting up to 50lbs.

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Duties/Responsibilities

• Supervises designated advising staff supporting College departments and institutes. Establishes work priorities and service expectations; coordinates workload and coverage; provides coaching and professional development; completes performance management and personnel actions; and supports consistent student service delivery across academic units.
• Directs administrative support for student and program activities across degree programs, certificates, and minors. Partners with program directors/coordinators, academic units, and University offices to execute advising and student administrative processes related to degree progression. Serves as an escalation point for complex administrative issues.
• Coordinates student recruitment and retention support, College-wide student communications, and program information in collaboration with academic programs and appropriate College offices. Develops and distributes newsletters, deadline reminders, announcements, and other student-facing communications.
• Organizes College-wide student events and engagement activities, including orientations, graduation, student organizations, and related activities. Coordinates with University offices as needed. On occasion represents College at campus, community, and professional events.
• Directs College administrative functions supporting academic programs and student services, including CAPA entries and approvals, related committees and working groups, and other special projects.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.